Quality Assurance Specialist

The Quality Assurance Specialist performs routine monitoring work and is responsible for using statistical sampling, auditing, and observation of work in progress to evaluate compliance with policies and procedures and adherence to contract requirements. Provides technical assistance on workforce services programs and services. Identifies areas for improvement and suggests enhancements.

OVERVIEW:

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides technical assistance on workforce services programs.
• Conducts monitoring procedures such as data gathering, data review/analysis, and document/case file review, verification, and criteria development and make recommendations for improvement as appropriate.
• Maintains appropriate documentation on all program reviews.
• Provides all required monitoring documents by deadline to Quality Assurance Manager.
• Communicates effectively with Management and staff using good judgment and diplomacy.
• Performs daily case readings of eligibility criteria completed by workforce center staff. 
• Reviews and submits response in formal format to Quality Assurance Manager.
• Adapts to new programs and software for each individual assignment.
• Maintains knowledge on current and future programs to ensure compliance. 
•  Performs other related duties as assigned.

Skills/Qualifications:

• Bachelor degree from an accredited university or college in a relevant field of study and 1 years of work experience, or

• Associate Degree from accredited college with 3 years of experience working with a public or private sector, preferably in workforce programs, or

• High School Diploma or equivalent from an accredited educational institution with 5 years of experience working with a public or private sector, preferably in a field of workforce development.

• Directly related work experience in quality control, auditing or performance monitoring
• Familiarity with applicable federal, state and local laws and regulations
• Accustomed to complex, fast-paced and confidential work environment
• Demonstrated computer skills, with experience using word processing and spreadsheet software programs
• Excellent written and verbal communication skills
• Ability to develop and maintain professional working relationships with management, coworkers, workers from other programs
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Strong organization skills and close attention to detail.
• Demonstrate critical thinking skills
• Knowledgeable with the Integrated Service Principles
• The position is in the Workforce Solutions service delivery area. A Quality Assurance Coordinator must be able to relocate anywhere in the service delivery area
• Required to utilize a personal automobile in traveling from site to site while performing duties and responsibilities, requiring a current valid driver’s license and current automobile liability insurance.
•  Bilingual in English and Spanish preferred

COMPANY OVERVIEW:                             

  C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs.  We’re located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”

  Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

EEO/AA

 C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications.

Pre-employment Drug Testing/Background Check Required. C2 Global Professional Services, LLC is an equal opportunity employer/program.  Auxiliary aids and services are available upon request to individuals with disabilities. Relay Texas: 800.735.2989 (TDD) and 800.735.2988 (Voice) or 711