Quality Assurance Specialist

The Quality Assurance Specialist performs routine monitoring work and uses statistical sampling,

auditing, and observation of work to ensure consistent compliance with policies and procedures.

ESSENTIAL FUNCTIONS

· Conducts monitoring and makes recommendations for improvement and maintains

documentation on program reviews.

· Compiles required monitoring documents and submits responses to Quality Assurance

Lead.

· Provides technical assistance on workforce services programs.

· Maintains knowledge on current and future programs to ensure compliance with laws and

regulations.

· Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES

· Knowledge of workforce development, economic development, business intelligence and

trends, and project management.

· Knowledge of effective management techniques and practices to include planning, strategy

development and implementation, assessment of outcomes and accountability.

· Knowledge with applicable federal, state, and local laws and regulations.

· Knowledgeable with the Integrated Service Principles.

· Knowledge of quality control, auditing, or performance monitoring,

· Knowledge of word processing, spreadsheet, technology, and computer skills.

· Exceptional customer service and interpersonal skills.

· Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.

· Excellent verbal and written communication skills.

· Ability to analyze and interpret information and data and provide relevant feedback for action.

EDUCATION AND EXPERIENCE

· High School Diploma or GED required.

· Associates or Undergraduate degree preferred.

· (1-2) Years of relevant experience required.

· Additional relevant work experience may be considered in lieu of required education.

· Valid driver’s license and proof of insurance with good driving record.

· Bilingual in English and Spanish preferred.