What are the responsibilities and job description for the Customer Solutions Facilitator - Abilene position at C2 Global Professional Services, LLC?
Essential Functions
- Facilitates job-readiness classes, workshops, or orientations to help customers maintain or improve job skills. Presents information using a variety of instructional techniques or formats, such as simulations, team exercises, group discussions, videos, or lectures.
- Interviews customers to record and assess employment information to determine customers career development opportunities and needs.
- Educates customers on center services including the job seeker tools available (i.e., WorkInTexas (WIT) self-directed job search/match, typing tutorials, resume programs, workshops, etc.). May assist customers with the WIT registration and ensures registrations are properly completed.
- Works closely with the Business Solutions Representative and Career Center staff regarding employer communications to discuss ways to improve services and meet labor market needs more effectively.
- Data inputs all services according to policies and procedures and in real time (as service is provided to customer) in the appropriate systems (WorkInTexas, TWIST, etc.). Ensures that all information on application is correct and correctly entered in the system.
- Identifies community resources and establishes linkages to assist customers with specific needs.
- May coordinate the customers job readiness activities to ensure that it supports their work experience by providing interviewing techniques, application completion process and appropriate dress attire.
- Contributes to the Career Center performance goals, including customer service and follow up.
- Collaborates with all Career Center staff to ensure customers have a meaningful experience.
- Escorts customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable
- Proactively seeks ways to improve workforce services to meet labor market needs.
- Performs other duties as assigned and fulfills responsibilities as required.