Manager, PMO

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

The Manager, PMO is responsible for the high-quality and timely delivery of professional services engagements and reports into the central Project Management Office (PMO). This position manages a team of project managers responsible for delivering large and complex programs consisting of projects lead by C1 as well as other vendors. Success in this position requires openness to constant change, a focus on continuous improvement and ability to hire and retain a world-class team focused on quality control, profitability, and high customer satisfaction.

Responsibilities

Leads team of highly skilled project managers. Hires, reviews, compensates, manages performance issues, promotes, exits, etc.

Audits and enforces defined project management methodology, key performance indicators, communication and governance plan in conjunction with the C1 Project Management Office

Ensures process consistency across the entire project management portfolio; Supports and promotes the objectives of the C1 PMO

Assumes responsibility for continuous improvement upon delivery quality, operational efficiency and effectiveness

Promotes knowledge sharing and skills development

Recognizes Opportunity identification and works closely with the field to communicate new opportunities identified within existing projects

Establishes and manages key metrics:

Profitability and growth

Specific GM$ and % target

• Improves process efficiencies
• Improves resource management

Quality

• Owns responsibility for maintaining quality in deployments working with Program and Project management
• Maintains consistent documentation across teams and departments

Customer satisfaction

• Ensures highest level of customer satisfaction
• Anticipates issues before they surface and tackle the problem by pulling in project managers to the discussion
• Engages in customer escalation calls to resolve issues
• Works with Project Managers to ensure all projects have defined, accurate, and up to date resource plans and tracks progress against plans
• Manages, produces, and reports upon the revenue forecast for all programs within the portfolio
  
  

Additional Specific Duties And Responsibilities

• Oversees special projects as needed
• Engages in direct project management as needed
  
  

Qualifications

Required Qualifications

• 12 years of experience in project management or related leadership roles
• 5 years of direct management experience
• Passion for project management and operations
• Proven ability to analyze, develop, document, and optimize business processes
• Excellent demonstrated leadership and management skills with the ability to assign and monitor work
• Excellent knowledge of customer service procedures and practices
• Excellent verbal and written communication skills
• Excellent ability to drive continuous improvement within the department
• Excellent ability to drive consistency within department
• Excellent ability to lead a team toward departmental objectives and vision
• Ability to foster and build relationships at all levels in a large, global corporate environment
• Strong interpersonal skills in areas such as teamwork, facilitation and negotiation
• Strong written and presentations skills, with the ability to tailor information to the audience in a way that establishes rapport, influences others and gains understanding at all levels
• Fluent in use of Microsoft Office and Microsoft Project
• PMP or equivalent certification
  
  

Desired/Preferred Qualifications

• Six Sigma certification
• Bachelor’s degree and/or equivalent experience
• Proficiency with building and editing Microsoft SharePoint sites
  
  

Additional Information

C1 BENEFITS

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
• RX Home Delivery
• HSA with Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision (2 plans: 12-month and 24-month frames allowance)
• FSA Plans (Healthcare, Dependent C are and Limited Purpose)
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short Term Disability
• Long Term Disability (2 plans: Employer-paid or optional Self-paid)
• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance for team member, spouse and child
• Voluntary Accidental Death for team member and spouse
• Legal/ID Theft Plans
• TeleHealth
• Wellness via Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Medical for foreign travel coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off
• 10 Holidays
• Summer Sizzle
• On Demand Pay (Daily Pay)
  
  

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes

This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement

C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Pay Range

$110,000 - $150,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf < https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf >

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf