Director, Services

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

The Service Director is responsible for leading a team through providing high-level consultative, infrastructure-related services to clients within the environment, normally on a regional or national scale. This position overseas and identifies marketable services and delivers those services for clients on a billable basis through partnering with management to identify and market other services to client bases and providing a transition of information and responsibility to the end user.

Responsibilities

• Researches and evaluates client system and storage infrastructure and architecture; draws conclusions; and develops recommendations in accord ance with engagement objectives
• Identifies and resol ves project issues with clients
• Supports sales team with proposal responses, SOW preparation, pre sales efforts
• Ensures installation/implementation of server , storage and software solutions
• Implements solutions and manages large-scale, missio n-critical storage environments
• Delivers briefings, status reports, presentations, and milestone deliverab les to clients and prospects
• Promotes and practices teamwork within an d with client project personnel
• Imposes the highest practical leve l of quality in all assignments
• Identifies, and communicates to the client, the value inherent in work being performed and the importance of each deliverable
• Identifies client prospects, and engagement oppo rtunities within those projects
• Works with Sales personnel, the Practice Managers, and Man agement to pursue opportunities
• Writes proposal components or letters of understanding, as needed, to respond to RFPs and other marketing situations
• Works with the Practice Managers and Management to develop and/or adopt specific techniques for addressing cl ient needs in an assigned area
• Cultivates strong client relationships, which lead to furt her work with existing clients
• M aintains a current understanding of relevant technical issues through self-training, reading, hands-on experience, coursework, and attendance at briefings and conferences for the highest level of intellectual understanding of Best Practices
• Maintains relationships with vendor personnel at appropriate levels as a resource for obtaining correct and current information about produ cts, strategies, and approaches
• Cultivates relationships with partners, suppliers in order to develop and share understanding of technology roadmaps within C1S
• Converts detailed understanding of products and services into C1 Solution’s, which are valuable to clients, in a specified area of IBM’s Power technology
  
  

Qualifications

Required Qualifications

• 8 to 10 years of Data Cente r and implementation experience
• Minimum 5 years previous supervisory experience
• Certified with IBMs technology (Power7, AIX, PowerHA, TSM)
• At least 5 years of experience with AIX
• At least 3 years of experience with PowerVM
• At least 3 years of experience with VMware or a competitive virtualization software solution
• Knowledge of Storage Area Networks and IBM branded storage (V7000, SVC, XIV, DS8K, DS5K)
• Knowledge of Storage Area Networks (SAN) utilizing ISCSI
• Detail oriented and willing to work as part of a team
• Customer service oriented to provide the highest level of customer satisfaction
• Strong troubleshooting, research and communications skills
• Ability to multitask on multiple clients' needs
  
  

Desired /Preferred Qualifications

• Experience with different SAN hardware preferred
• Experience with Backup Solutions & Server hardware preferred
  
  

Additional Information

C1 BENEFITS

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
• RX Home Delivery
• HSA with Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision (2 plans: 12-month and 24-month frames allowance)
• FSA Plans (Healthcare, Dependent C are and Limited Purpose)
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short Term Disability
• Long Term Disability (2 plans: Employer-paid or optional Self-paid)
• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance for team member, spouse and child
• Voluntary Accidental Death for team member and spouse
• Legal/ID Theft Plans
• TeleHealth
• Wellness via Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Medical for foreign travel coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off
• 10 Holidays
• Summer Sizzle
• On Demand Pay (Daily Pay)
  
  

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes

This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement

C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Pay Range

$133,000 - $165,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf < https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf >

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf