Patient Advocate

Franciscan Health Munster Campus 701 Superior Ave Munster, Indiana 46321 Exceptional quality health care doesn’t happen by luck; it happens because there is a team of health care professionals working together – each doing their own job to the highest standards and working together for a common goal. Our Patient Advocates at Franciscan Health are an important part of this care team by treating each patient’s individual problems and concerns. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Hours/Days: Monday-Thursday 8a-3p, Friday 8a-2:30p Monitor patient complaints, and resolution to ensure all complaints and issues are resolved in a timely and appropriate manner, and according to policy. Must be able to listen and respond with empathy and be proficient in writing letters/skills. Someone that wants to help others, they feel they are good at listening and advocating for others and maybe someone that wants to work in healthcare. Coordinate the Compliments and Recognition process, including the intake, documentation, distribution of compliment and recognition, in accordance with CMS guidelines and department policy and procedures. Monitor quality control, quality assurance, safety and inspection control practices to assure compliance with internal and external regulations/policies. Program and produce reports that support quality improvement initiatives, including metrics, regulatory or quality reporting requirements. Provide a centralized, documented process to respond, investigate, and resolve complaints and grievances. QUALIFICATIONS Preferred Bachelor's Degree Required High School Diploma/GED 2 years Customer Service Required TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.