Guest Services Representative

Franciscan Health Indianapolis Campus 8111 S Emerson Ave Indianapolis, Indiana 46237 The Guest Services Representative provides support to the staff, patients and family members. This position provides proactive service, hospitality, information, way-finding and helps visitors and patients to locate resources. The Guest Services Representative personifies the Values of Respect for Life, Compassionate Concern and Joyful Service. This position conducts rounds in waiting rooms, inpatient rooms, Emergency Department and Outpatient and Surgery areas to identify needs and to address complaints that arise. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Monday – 7:00am – 3:00pm – in Endoscopy area Thursday & Friday 6:00am – 4:00pm working in Ambulatory Surgery. Both areas are specialty areas, and they have specific duties they do for each area. These areas are for patients coming in to have procedures done. They help take care of the family members while the patient is back having their procedures done. They take the family back and forth to the area where their loved one is prior to surgery and they make sure to keep them updated with any information shared while there loved one is having the procedure done. Once the procedure is complete, they make sure to get the family in a consultation room for the physician to come and speak with the family. They must keep up with where families are located to get them in the consultation room quickly. They round on the families in the waiting area making sure they are good and do not need anything. Monitor inventory needs for required department equipment and supplies; place orders to maintain appropriate inventory levels, as required. Oversee the work of volunteers, providing ongoing guidance and training to ensure quality of service. Provide customer service by greeting and actively helping visitors who need assistance with transporting and wayfinding. Deal calmly and courteously with upset or difficult visitors. Solicit grievances and complaints from patients and family members on quality of service; act as a liaison between the patient and the department assists in resolving all concerns. QUALIFICATIONS Required High School Diploma/GED 2 years Customer Service Preferred Cardiopulmonary Resuscitation (CPR) - American Heart Association TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.