Clerk

 

Job Title: TEP Program Operations Associate

 

 The TEP Program Operations Associate supports Technical Education Program (TEP), an award-winning, corporate-sponsored initiative that delivers high-impact technical learning to GM employees through partnerships with top universities. As part of Global Talent Engineering Learning and Development team, this role ensures smooth execution of academic programming, student engagement, university coordination, and operational logistics across multiple program cycles. The associate will focus on operational execution, learner experience, and stakeholder relationship management. They will manage multiple projects simultaneously, synthesize information from many sources, and keep students and partners informed through clear, concise communication. The ideal candidate is approachable, highly organized, and a strong, self-directed learner who thrives in a fast-paced, collaborative environment. They are comfortable taking ownership once shown a process, exercising sound judgment in student-facing decisions, and partnering with the TEP Program Systems Analyst who owns deep analytics and metrics work.

 

Key Responsibilities

 

Course Planning & Registration

•     Maintain and update the Master Course Schedule (MCS), including 2–5 year projections.

•     Build and revise course catalogs and registration forms.

•     Update registration dates and student eligibility records.

•     Conduct enrollment checks and ensure data accuracy.

•     Support student registration processes.

•     Support development and launch of new certificate and degree programs.

•     Coordinate course offerings via the Request for Proposals (RFP) process (4x/year).

•     Administer and document academic policies and procedures.

•     Support executive and university partnership reviews.