What are the responsibilities and job description for the Associate Engineer position at C-Tech IT Solutions, LLC?
Associate Engineer (Level 1)
Department: Service and Support
Reports to: Service Manager
General Summary:
Associate Engineers are typically entry level with less than one year of experience. This person is a good communicator and a person who can manage well when the client is in distress and needs strong guidance. This person should be prompt and/or know the importance of communicating next steps and ETAs to clients. Most importantly, this person should be eager to learn while following prescribed procedures.
Position Responsibilities:
• Understand and perform ticket triage when required
• Provide base level user support
• Complete daily checklist, including but not limited to backup statuses, antivirus reports, critical infrastructure statuses, and ticket statuses
• Create reports using in-house tools
• Alerting
o Review new alerts
o Escalate as required
• Patching
o Complete the patching schedule defined by software vendors
o Track to make sure patched machines come back online
Knowledge, Skills, and Abilities:
• Experience required with Windows desktop
• Basic understanding of TCP/IP, DHCP, DNS, Wi-Fi, and troubleshooting Internet connectivity
• Experience with multiuser/remote technology environments (Remote Desktop Services, Citrix, virtual desktop infrastructure)
• Understanding of relationship between routers, switches, patch panels and connecting nodes to a network
• Working knowledge of wireless technologies
• Experience with MacOS, iOS, Android, and/or Linux preferred but not required
• Experience with Virtualization Environments preferred but not required
Credentials and Experience:
• One or more of the following certifications highly preferred: CompTIA A , CompTIA Net , Google IT Support Professional, Microsoft Modern Desktop Admin Associate
• Eager to learn
• Takes direction from Engineers and Service Manager