Full-Time Call Center Operator — C&T Enterprises, Inc.

C&T Enterprises, Inc. provides management support services to the electric, gas utilities, and telecom sectors and is currently seeking a Full-Time Call Center Operator to join our team.

Location: The position will be located at the Tri-County Rural Electric Cooperative headquarters in Mansfield, PA.

Qualifications and Skills:

To be successful in this role, the candidate should possess the following qualifications and skills:

• High School Diploma or equivalent
• 1 year of customer service experience
• Problem-solving skills: Ability to handle, identify, and resolve problems promptly, gather and analyze information, generate creative solutions, and demonstrate attention to detail
• Technical skills: Proficiency with basic office computer and software applications (i.e., Microsoft Word and Excel)
• Strong communication and relationship-building skills: Ability to write clearly and informatively, adapt writing style to meet different audiences, and effectively communicate with internal and external stakeholders
• Ethics: Demonstrates respect for a diverse workforce and internal/external constituents, keeps commitments, accepts responsibility for actions, inspires trust, works with integrity, and upholds organizational values
• Confidentiality: Maintains discretion and confidentiality in dealing with sensitive and personal matters related to the function
• Sales knowledge (preferred)
• Familiarity with IVUE/OMS or other call center-related software programs (preferred)
• Experience operating a two-way radio (preferred)

Responsibilities:

As the Full-Time Call Center Operator, the candidate will be responsible for the following:

• Answering all incoming calls
• Responding to caller's inquiries regarding billing or service concerns
• Taking messages, entering service orders, and typing dispatch logs for each company
• Dispatching and informing of outage or trouble calls to the appropriate service crew(s)
• Ensuring all calls are transferred to the Call Center or respective offices when necessary
• Handling outbound and inbound fiber sales calls, Collection calls, and Paperwork Calls for companies
• Communicating with internal and external parties to include call center colleagues, field crews, company office personnel, and members/customers
• Training new employees
• Processing month-end duties/reports
• Maintaining and updating procedure books and phone directories to ensure accuracy and to reflect new procedures
• Reading and correcting all logs each night – this includes verifying information on Emergency forms and checking OMS
• Calling Call Center Management when extra help is needed to run the office efficiently during high call volume or anytime you can’t keep up with dispatching and/or documentation
• Ordering office supplies, restocking the bathroom, kitchen, and call center supplies weekly
• Sanitizing stations daily after each shift and regularly cleaning common areas to maintain hygiene standards
• Performing other duties assigned to meet the organization's needs and proper management practices

Special Working Conditions:

This position requires flexibility, including first, second, and third shifts, as well as holidays, weekends, and irregular hours for meetings, training, or coverage during outages and shift changes. Typical hours are 3:30 p.m. to 12:00 a.m., Sunday through Thursday, and Tuesday through Saturday. The work schedule is subject to change.

How to Apply:

If you meet the qualifications, are adaptable, and are looking for an exciting new challenge, we encourage you to apply. Qualified applicants should complete the Position Inquiry Form, uploading a resume and any other supporting documentation. The company will review applications on a rolling basis until the position is filled.

C&T Enterprises, Inc., is an equal-opportunity employer that values diversity in its workforce. We encourage applicants from all backgrounds to apply.

Note: Only shortlisted candidates will be notified.

About Us:

C&T Enterprises, Inc. is a jointly owned for-profit subsidiary of Claverack (Wysox, PA) and Tri-County (Mansfield, PA) Rural Electric Cooperatives. C&T provides shared management and support services for the two parent electric cooperatives, as well as the cooperatives’ telecom affiliates, Claverack Communications - Revolution Broadband and Tri-Co Connections, along with C&T’s subsidiary utilities, including Wellsboro Electric Co. (Wellsboro, PA), Citizens’ Electric Co. (Lewisburg, PA), and Valley Energy (Sayre, PA), a natural gas distribution company.