Manager, Residential Sales

Overview

The Manager, Residential Sales East is responsible for the hiring, training, coaching, and overall management of the Residential Account Executives who acquire new residential customers in our Alabama footprint. 

This manager will lead and drive their Residential Account Executive team to exceed a variety of performance metrics that include neighborhood penetration rates, retention rates, recapturing of existing rooftops within our “Fiberhoods”, and Net Promoter Scores. 

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

• A relentless obsession to be the best in our industry
• A winner mentality determined to outsmart and outdo competitors
• A single-minded commitment to unbeatable customer experiences
• An unapologetic passion for innovation and technology
• An uncompromising drive toward continuous improvement
• A steadfast devotion to doing the right thing the right way
• A deep-seated dedication to accountability and ownership

Responsibilities

• Mentor, develop, coach, train, and motivate Residential Account Executives to exceed team goals. 
• Effectively communicate job and team expectations, and then ensure defined goals and standards are exceeded. 
• Develop performance metrics for sales teams and monitor results. 
• Provide positive leadership to embrace change, new products or services, and new directions of the company. 
• Manage all relevant processes and systems; monitoring for compliance with existing policies to ensure maximum customer satisfaction. 
• Provide consultative sales leadership to sales reps and team members to elevate C Spire brand and sales results. 
• Meet or exceed customer satisfaction standards, as measured in part by customer satisfaction surveys. 
• Regularly participate in ride-alongs and monitor progress of new and tenured team members. 
• Interacts with all levels- from executives to installers- while engaged in problem solving and situations that require conflict resolution. 
• Perform additional duties as assigned. 

Qualifications

• REQUIRED
  • At least four years of proven success in outside sales, routinely exceeding sales quotas and performance metrics. 
  • Proficient in the use of a CRM system, as well as Microsoft Outlook, Word, Excel, Access, and PowerPoint. 
  • Excellent written, oral, and interpersonal communication skills, and evidence of effective leadership abilities.
  • Frequent travel in and around Alabama required.
• PREFERRED
  • College degree preferred. 
  • Proven experience in telecommunications / wireless services preferred. 
  • Previous leadership, supervisor, or manager experience preferred. 

PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen, as well as a telephone. Must be able to work a flexible schedule shared by other department members including some evenings and weekends.