Manager, Indirect Residential Sales

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

"Customer Inspired" isn't our slogan - it's our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer's lives. It's a challenging goal, but we have a winning team that is looking to grow.

As the Manager, Indirect Residential Sales, you will drive new customer acquisition across the fiber footprint by working through dealer partners to build, onboard, train, and optimize door-to-door residential sales teams in targeted areas of opportunity. You will lead through influence: setting expectations, providing coaching, and holding dealer-led teams accountable to performance, customer experience, and brand standards. Your leadership will shape how C Spire is represented and experienced throughout our fiber-served communities.

Responsibilities:

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

• Accountable for thirdparty quota performance through strategic partnerships with authorized dealers, deploying residential sales teams aligned to priority markets across the fiber footprint.
• Influence hiring profiles, onboarding processes, and training execution for dealer-managed Residential Account Executives to ensure readiness and brand alignment.
• Establish clear performance expectations for dealer-led teams and actively manage day-to-day sales performance through metrics, reviews, and field engagement.
• Develop and track key performance indicators to evaluate productivity, neighborhood penetration, conversion, and customer experience outcomes.
• Provide consultative sales leadership, coaching, and best practices to dealer partners and field leaders to elevate sales effectiveness and brand representation.
• Lead dealer teams through change, including new products, offers, tools, and company initiatives, ensuring consistent and accurate execution.
• Monitor adherence to C Spire policies, sales processes, and customer experience standards, addressing gaps to protect brand integrity and satisfaction.
• Meet or exceed customer satisfaction standards, including feedback and survey-driven metrics, through proactive coaching and issue resolution.
• Conduct regular in-field ride-alongs with dealer leadership and sales representatives to observe performance, provide feedback, and reinforce expectations.
• Collaborate cross-functionally with internal teams-including operations, installers, marketing, and leadership-to resolve issues and remove obstacles to sales success.
• Perform additional duties as assigned in support of residential growth objectives.

This position is an exceptional introduction to regional sales leadership, as there is plenty of room to grow and learn from outstanding individuals in the field. From sales manager, you will have a perfect springboard into all areas of C Spire and develop robust career skills.

Qualifications:

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our residential sales team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

In addition to that, we require:

• At least four years of proven success in outside sales, routinely exceeding sales quotas and performance metrics.
• Proficient in the use of a CRM system, as well as Microsoft Outlook, Word, Excel, Access, and PowerPoint.
• Excellent written, oral, and interpersonal communication skills, and evidence of effective leadership abilities.
• Frequent travel in and around our footprint is required.

We will give special consideration to candidates who have:

• A college degree
• Proven experience in telecommunications / wireless services preferred.
• Previous leadership, supervisor, or manager experience preferred.
• Door-to-door sales experience is a plus.

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that's just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:

Competitive Compensation Package

Blue Cross Blue Shield Health Insurance

Tuition Assistance Programs

Complimentary Wireless Service & Device*

401k Match

Teladoc Telemedicine

WellBeacon Wellness Program

Paid Talent Referral Opportunities

Tailored learning paths for every position

Physical Requirements and Working Conditions

Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen, as well as a telephone. Must be able to work a flexible schedule shared by other department members including some evenings and weekends.

*Complimentary wireless service and device available to team members in our wireless footprint.