What are the responsibilities and job description for the Consumer Sales Advocate Voice position at C Spire?
Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.
Summary:
“Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer’s lives. It’s a challenging goal, but we have a winning team that is looking to grow.As a Consumer Sales Advocate, Voice, you will work alongside a team in a focused environment managing inbound calls from current and potential customers to provide tailored technology solutions and deliver "Customer Inspired" experiences. Your role is essential in achieving monthly sales targets for handsets, gross sales, ARPS, protection, and NPS, while understanding each customer's unique needs and offering personalized recommendations that improve their daily connection to technology.
Responsibilities:
What You Will Do
In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.
- Consistently deliver differentiated and personalized customer experiences by executing various customer management techniques and maintaining a maniacal focus on client satisfaction.
- Achieve monthly sales goals and organizational customer satisfaction standards.
- Identify diversified technology needs for current and potential customers and integrate technology offerings into consumers’ lives with amazing ease and effectiveness.
- Perform additional duties as assigned.
This position is an exceptional introduction to customer solutions and voice sales, as there is plenty of room to grow and learn from outstanding individuals in the field. From Consumer Sales you will have a perfect springboard into all areas of C Spire and develop robust career skills.
Qualifications:
What You Will Bring
As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our Consumer Sales team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.
In addition to that, we require:
- Two years of business or related work experience in a sales environment where sales goals were met or exceeded.
- High school diploma or recognized equivalent.
- Excellent written and oral interpersonal communication skills.
- A reliable, high-speed internet connection is required.
- Must have experience with Microsoft Office programs: Teams, Excel, PowerPoint, and Word.
We will give special consideration to candidates who have:
- Evidence of individual metrics exceeded for sales and customer experience metrics.
- Experience in sales via the phone or another fast-paced environment.
- Four-year college degree.
What You Will Gain
A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:
- Competitive Compensation Package
- Blue Cross Blue Shield Health Insurance
- Tuition Assistance Programs
- Complimentary Wireless Service & Device*
- 401k Match
- Teladoc Telemedicine
- WellBeacon Wellness Program
- Paid Talent Referral Opportunities
- Tailored learning paths for every position
Physical Requirements and Working Conditions
Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screen. Must be able to work some nights up until 8PM and some Saturdays.
- Complimentary wireless service and device available to team members in our wireless footprint.
If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.