What are the responsibilities and job description for the Sales Manager position at C.R. Onsrud?
Company: C.R. Onsrud, Inc. Location: Troutman, NCPosition: Aftermarket Sales ManagerCompensation & Benefits:Pay: Competitive rates, depending on experienceBenefits:Paid Holidays & Paid VacationsBi-Weekly Payroll401(k) with company matchMedical Insurance (up to 80% of premium covered)Dental & Vision InsuranceCompany-Paid Life/AD&D PolicyOptional Life, Accident, and Disability CoverageClimate-Controlled, Safe, and Clean Work EnvironmentAbout C.R. Onsrud: C.R. Onsrud is a leading American manufacturer of high-precision CNC machinery with more than 100 years of engineering innovation. Our Parts & Tooling division plays a critical role in providing customers with ongoing support, high-quality components, and superior service. As the Aftermarket Sales Manager, you will lead a growing team focused on maximizing customer partnerships, expanding product offerings, and driving profitable revenue in a fast-paced, technically advanced environment.Job Summary: The Aftermarket Sales Manager (Parts & Tooling Sales Manager) is responsible for the strategic direction, sales performance, and profitability of the Parts & Tooling department. This role oversees a dedicated sales team, leads sales strategy, develops customer programs, and drives initiatives to grow sales volume, margins, and customer satisfaction.Duties and Essential Job Functions:Analyze sales data and champion new initiatives to drive profitable revenue growth.Develop and execute strategies to expand the customer base.Create programs integrating tooling and parts sales with new machine orders to strengthen customer partnerships.Manage the P&L of the parts department and ensure revenue/margin targets are met.Identify new product areas and expand online store offerings.Lead, motivate, and mentor the Parts & Tooling sales team.Train and develop the skills and knowledge of team members.Ensure processes and procedures are followed; document improvements and best practices.Maintain strong customer relationships and sales volume through consistent communication and service.Resolve customer issues related to parts and tooling quickly and effectively.Interface with vendors, purchasing, and production departments to support new product introductions.Gather feedback from service technicians and sales teams regarding customer needs and purchasing behavior.Oversee accurate order processing and department profitability.Develop, manage, and maintain Key Performance Indicators (KPIs) for the team.Ensure pricing accuracy and proper documentation in ERP and CRM systems.Complete other duties to support departmental and company objectives.Skills and Qualifications:Proven ability to develop and execute sales strategies that increase revenue, expand customer base, and improve profitability.Demonstrated success managing, motivating, and developing a high-performing sales team.Strong relationship-building and negotiation skills with customers and vendors.Experience managing online store sales and leveraging digital channels for revenue growth.Proficiency analyzing sales data, managing KPIs, and navigating ERP/CRM systems.Ability to streamline processes, enforce best practices, and ensure operational efficiency.Excellent verbal, written, and presentation skills for communication with internal and external stakeholders.Background in parts and tooling sales with strong product knowledge specific to the Machine Tool industry.Why Join Us? When you join C.R. Onsrud, you join a company built on foundational values: doing the right thing, working ego-free, committing to success, promoting curiosity, and sharing knowledge. We recognize the impact of every employee and proudly cultivate a culture where your contributions matter and your growth is encouraged.We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Alternate Titles: Parts & Tooling Sales Manager Aftermarket Sales Director Parts Department Manager Tooling Sales Manager Aftermarket Business Development ManagerKeywords: Aftermarket Sales • Parts & Tooling • Sales Leadership • Machine Tool Industry • CNC Machinery • Strategic Sales • Customer Relationship Management • ERP/CRM • Online Store Management • Profit & Loss • Revenue Growth • Vendor Relations • Training & Development • KPI Management • Process Improvement • Technical Sales