What are the responsibilities and job description for the Customer Service Representative position at C.R. Laine Furniture?
Job Summary: The customer service representative is responsible for providing quality and efficient customer service to the customers in his/her assigned territory
Essential Job Duties and Responsibilities:
· Communicate with customers by telephone or email of order information, such as unit pricing, shipping dates, and any anticipated delays
· Verify customer order information for accuracy
· Receive and respond to customer concerns promptly
· Work closely with manufacturing on customer orders
· Keep record of customer interactions, recording details of inquiries, comments and concerns, as well as actions taken.
· Issue return authorizations to customers and coordinate with freight when necessary
· Serve as backup order entry as needed
· Perform first edit of orders taken
Additional Job Duties and Responsibilities:
Perform other duties and responsibilities as required to fulfill job function or as assigned.
Knowledge, Skills, and Abilities:
Communication proficiency, customer focus, organizational skills, problem solving, strong attention to detail
Education and Experience:
High school diploma or GED or equivalent number of years experience.
Customer Service Experience in FURNITURE - REQUIRED
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $22