Lighting Customer Service/Project Manager

POSITION SUMMARY

The Lighting Project Manager is a critical contributor to the successful execution of commercial and industrial lighting initiatives within the organization. This role is responsible for managing complex project workflows, ensuring operational accuracy, and supporting the alignment of internal and external stakeholders. The incumbent serves as a primary liaison between distributors, manufacturers, and internal functional teams, ensuring that all project deliverables adhere to established standards of quality, timeliness, and corporate compliance. The Lighting Project Manager is accountable for driving structured project execution while upholding the organization’s professional and service-oriented standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead the end-to-end management of lighting projects, overseeing initiation, planning, execution, monitoring, and closeout phases.

• Ensure complete and accurate review of distributor purchase orders, validating alignment with internal quotations, approved submittals, and contract requirements.

• Administer the preparation, submission, and tracking of submittal packages; coordinate approvals and maintain compliance with project specifications.

• Partner with internal quotation, order entry, and operational teams to reconcile pricing, technical details, and material requirements, ensuring seamless project handoff and execution.

• Evaluate and confirm accuracy of manufacturer order acknowledgements, including item specifications, pricing, quantities, shipment details, and special terms.

• Monitor project schedules and product lifecycle milestones; track manufacturer updates, expected ship dates, and delivery statuses to maintain real-time project visibility.

• Issue periodic project status reports to distributors and internal leadership, ensuring transparency, risk identification, and timely escalation of concerns.

• Assemble and deliver comprehensive Operation & Maintenance (O&M) manuals as required, ensuring documentation accuracy and compliance with customer expectations.

• Administer warranty processes, claims resolution, product return management, and freight damage support, ensuring timely and professional communication with all stakeholders.

• Maintain accurate project records, internal notes, and system reminders to support operational integrity, audit readiness, and workflow continuity.

CORE COMPETENCIES

• Strategic Project Coordination

• Operational Excellence

• Technical Interpretation and Documentation

• Stakeholder Communication and Relationship Management

• Risk Identification and Issue Resolution

• Time and Workflow Management

• Professional Judgement and Decision-Making

WORK ENVIRONMENT

• This role functions within a professional office environment and requires frequent interaction with external partners, including distributors and manufacturers. Occasional travel to project sites, supplier facilities, or industry events may be required based on business needs. The position demands a high level of professionalism, discretion, and adherence to corporate policies and procedures.