Loan Specialist Assistant II

Who are we?

For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.

From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including “Giving Back, Giving Together,” to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.

At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.

Who are you?

You’re detail-oriented, organized, and experienced in mortgage lending support. At C&N, we’re seeking a Loan Specialist Assistant II to support our Mortgage Loan Originators by managing loan documentation, processing applications, and assisting throughout the loan lifecycle. In this role, you’ll play a key part in delivering an exceptional borrowing experience by ensuring accuracy, responsiveness, and timely follow-up for our clients.

If you enjoy working behind the scenes, thrive in a fast-paced environment, and take pride in helping clients reach their homeownership goals, this could be a great opportunity for you.

You will be responsible for:

• Loan Processing & Documentation: Input and manage loan applications using Encompass and LaserPro, maintain eFolders, gather pre-qualification information, and process incomplete files until all documentation is received.
• Pre-Qualification & Credit Review: Assist with gathering borrower information, accessing credit reports, analyzing debt-to-income ratios, and preparing pre-qualification letters to support timely client decisions.
• Closing Support: Coordinate and schedule loan closings, work with closing agents, Realtors, and insurance companies, and attend closings when needed in the absence of the Mortgage Loan Originator.
• Loan Maintenance: Perform file maintenance on open loans, prepare disbursement paperwork, process transfers and payoffs, monitor active loans, and post payments promptly.
• Customer & Team Support: Provide responsive service to clients and lenders, support document access, and ensure smooth communication throughout the loan process.
  
  
  

Requirements:

Education & Experience – You will need some college or technical school courses in a related field AND 4-6 years of previous related experience and/or training OR an equivalent combination of education and experience.

Required Certifications:

NMLS (within 1 year of employment)

Skills – You will demonstrate well-developed abilities and/or proven record of success in the following areas:

• Active listening and clear communication
• High attention to detail and organization
• Technical proficiency and basic math skills
• Understanding of Uniform Residential Loan Applications
• Ability to manage multiple tasks accurately and efficiently
  
  
  

Key Competencies – The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:

• Ensures Accountability: Takes ownership, follows through on commitments, and holds self and others responsible for results.
• Business Insight: Understands business operations, market trends, and applies knowledge to drive results.
• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Instills Trust: Maintains integrity, follows through on commitments, and earns credibility through consistent actions.
  
  
  

Why C&N?

At C&N, we’re more than just a team – we’re a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities.

• Achieve & Grow: Your success is our success. At C&N, you’ll grow alongside our customers as we work together to achieve meaningful goals.
• Learn & Develop: Collaboration is at the heart of what we do. You’ll learn from and with your teammates, fostering both personal and professional growth.
• Contribute & Be Rewarded: Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.
• Share & Celebrate: Together, we give back and celebrate the milestones that matter to our communities.
  
  
  

We’re proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.

Comprehensive Benefits for Your Success:

At C&N, we offer more than just a competitive salary – our robust benefits package is designed to support your well-being, career growth, and work-life balance. Highlights include:

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health & Wellness:
• Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
• Employer-paid life and disability insurance.
• Additional voluntary coverages to meet your unique needs.
• Career Development: Access to education and development programs and ongoing support for personal and professional growth.
  
  

With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.