Regional Operations Manager

About MSupply TM

mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise , and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit  mSupply.com .

About C &L Supply

C&L Supply HVAC and Plumbing is a leading wholesale distributor of HVAC equipment, parts and supplies that serves Oklahoma, Arkansas, Missouri and Kansas. They proudly offer Rheem products and other industry-leading equipment, parts and supplies to ensure they have what their customers need, when they need it. For more information, visit clsupplyhvac.com .

Job Summary

The Regional Operations Manager leads multiple branches to ensure operational excellence, safety, and customer satisfaction. This role supports and develops Branch Managers, identifies process improvements, and oversees key functions including cost control, sales, service, training, and inventory management. Regular engagement through visits, audits, and meetings ensures alignment with company standards.

Job Duties & Responsibilities

• Provides prompt, effective customer service through timely communication, resolution, and follow-up
• Maintains ethical, professional relationships with customers, vendors, and internal teams
• Fosters cross-functional collaboration to resolve issues with a solution-focused mindset
• Leads by example, upholding professionalism, ethics, and company policies
• Conducts regular check-ins to provide coaching, feedback, and goal alignment
• Recognizes employee achievements and addresses issues in collaboration with HR
• Collaborates with leadership to achieve branch performance, safety, and operational goals
• Oversees P&L, cost control, compliance, and continuous improvement initiatives
• Leads performance reviews, facility logistics, and fleet safety management
• Supports training, policy execution, and recommends operational enhancements
• Demonstrates flexibility and initiative, including travel as required
• Oversees branch staffing practices and ensures compliance with company policies
• Manages employee relations, investigations, and partners with HR on complex matters
• Guides branch leaders in employee development, communication, and team building
• Supports talent planning, compliance initiatives, and participates in unemployment hearings
• Safety-sensitive role requiring constant alertness and adherence to safe work practices
• Maintains proficiency in company systems for administrative tasks such as data entry, messaging, call logs, and workflow updates
• Performs additional duties as assigned, with flexibility to adapt to changing business needs and responsibilities
  
  

Qualifications

• Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field, or equivalent relevant work experience
• 8 years of experience in business operations, warehousing, supply chain, or logistics
• 3 years of proven success in multi-unit leadership with strong performance metrics
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Skilled in using office technology, including virtual meeting platforms, computers, scanners, and phone systems
  
  

Preferred Qualifications

• 10 years of experience in business operations, warehousing, supply chain, logistics, or related fields; appliance industry experience is a plus.
• 5 years of multi-unit leadership experience with a proven track record of achieving performance metrics.
  
  

Physical Demands & Work Environment

This position typically requires 40–50 hours per week and involves routine office-related physical activity, including:

• Regular bending and lifting or carrying items up to 10 lbs.
• Extended use of hands and arms for computer-based tasks and office equipment.
• Prolonged periods of sitting, with intermittent standing and walking throughout the day.
• Frequent communication via phone and in-person, requiring consistent use of hearing and speech (up to 6 hours daily).
• Daily operation of office equipment such as computers, phones, and scanners (up to 8 hours).
  
  

What We Offer

We prioritize your well-being from day one with a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay, employee discounts, and more
  
  

Equal Employment Opportunity & Pre-Employment Requirements

We are an equal opportunity employer and make employment decisions without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identity, disability, or military service history. To request reasonable accommodation, contact careers@msupply.com

All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle, a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.

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