What are the responsibilities and job description for the Dispatcher - Intermodal position at C & K Holdings?
Join a Global Leader in Transport & Logistics — C&K Holdings, Inc. dba MEDLOG Transport & Logistics
At MEDLOG Transport & Logistics, we don’t just move goods — we move industries forward. As one of the fastest-growing logistics providers globally, we offer innovative, sustainable, and customer-focused solutions across the supply chain. Our strength lies in our people: a diverse, dedicated team committed to excellence, safety, and continuous improvement.
We believe in empowering our employees with opportunities for growth, collaboration, and impact. Whether you're on the road, in the yard, or behind the scenes, your work drives global trade and connects communities.
Be part of a company that values integrity, innovation, and inclusion. Be part of MEDLOG.
Job Description and Responsibilities:
MEDLOG Drayage, the Drayage Specialists, is actively seeking an Intermodal Dispatcher for our Kearny terminal. We are looking for a qualified intermodal dispatcher who can provide excellent customer service and have a great willingness to help, wherever needed, while being the main line of communication with the contractors.
- Assign loads to the contractors in a timely and efficient manner
- Inform our Customer Service Representatives of all developments throughout the day so they can keep our customers updated
- Monitor contractors’ HOS to route and prioritize contractors’ schedules to maximize turnaround
- Update database in a timely manner with appropriate route, delivery status, and time stamps
- Document in our TMS for delays, dry runs, yard stops, missed loads, appointments etc.
- Update contractors with important information about orders, traffic, obstacles, and requirements
- Communicate contractor pay, chassis availability and appointment times
- Track order costs and billing information
- Confirm contractors’ completed delivery information
- Track where empty containers need to go and plan accordingly
- Receive emergency and non-emergency calls and record significant information
- Understand and manage cut-off times for deliveries to ensure proper scheduling
- Willingness and ability to solve contractors’ issues in a timely and professional manner
- Schedule: Monday - Friday; 8am - 5pm
- High school diploma or equivalent; college degree preferred
- 1-3 years’ experience in the intermodal industry; dispatch preferred
- Proficiency in Microsoft Excel and Outlook as well as overall computer skills
- Excellent verbal and written communication skills
- Strong conflict resolution and problem-solving skills
- Ability to multi-task while maintaining a positive attitude
- Self-Motivated / Detail oriented / Ability to prioritize
- Hold true to company core values: Contractor and Customer Focused, Accountable, Innovative, Relationship Builder, Exceed Expectations, and Purposeful Communicator
- Authorization to work in the U.S.
- Health, Dental, and Vision Insurance
- Life and Short-Term & Long-Term Disability Insurance
- 401(k) with company match
- Paid holidays, vacation, and sick time
- FSA
- Employee Assistance Program