Customer Service Representative - Cold Storage

MEDLOG Cold Storage/C&K Holdings is a leader in the cold chain supply industry, specializing in the importing and exporting of high-quality products. We are committed to excellence, customer satisfaction, and compliance with industry standards.

Position Summary

Responsible for crucial first-line communication with our customers. Communicates with customers concerning both inbound orders and outbound shipments in their direction. This communication may involve gathering general data, details for a variety of customer inquiries, and listening to customer feedback, which often requires further communication with facility management. These interactions often require data entry, documentation, and document filing.

Primary Tasks & Responsibilities:

• Comply with the facility food safety and food defense requirements as outlined in the current BRCGS standard.

• Scheduling of inbound and outbound appointments.

• Processing of inbound and outbound appointments.

• Manage available inventory for orders. (Product locations and product status)

• USDA Import and Export documentation.

• Verify inbound and outbound paperwork for accuracy and billable charges.

• Carrier and broker interaction.

• Filing and record retention.

• Customer communication via email and telephone.

• Warehouse and inventory support.

• Handling confidential information with discretion.

• Ability to identify and resolve administrative issues, minimizing business disruptions.

Knowledge & Skill Requirements:

• High School Diploma or equivalent

• Basic reading, writing and arithmetic skills required

• Computer literate with the ability to learn company’s software applications.

• Professional appearance and providing a positive company image.

• Strong interpersonal and communication skills.

• Time management and self-awareness skills.

• Strong sense of urgency and ability to meet deadlines.

• High level of attention to detail.

• Highly organized with the ability to multitask.

• Follow practices and procedures through the Hazard Analysis Critical Control Point System (HACCP).

Benefits

• 401(k)

• 401(k) matching

• Dental insurance

• Employee assistance program

• Flexible spending account

• Health insurance

• Life insurance

• Paid time off

• Vision insurance