What are the responsibilities and job description for the Evening Manager position at C.J. Mugg's - Clayton?
Position Overview
We are seeking a hands-on Night Manager to lead evening operations and run the expo line. This role is responsible for ensuring smooth kitchen-to-floor communication, delivering exceptional guest experiences, supervising team members, and maintaining high service standards throughout the shift.
This is a working management position — you will be actively involved on the floor and in the expo window while leading the team.
Key Responsibilities
Operations & Expo
Run the expo line and manage ticket flow
Ensure food accuracy, quality, and presentation standards
Coordinate communication between kitchen and front-of-house
Maintain speed of service and resolve bottlenecks
Guest Experience
Ensure every guest receives attentive, high-quality service
Proactively visit tables and check on guest satisfaction
Professionally handle and resolve customer concerns or complaints
Create a positive, welcoming environment
Team Leadership
Supervise front- and back-of-house staff during evening shifts
Provide direction, coaching, and accountability
Step in to assist wherever needed (host, serve, run food, bar support, etc.)
Maintain team morale and professionalism
Closing & Accountability
Oversee nightly closing procedures
Ensure cleanliness and organization standards are met
Support inventory awareness and shift reporting
Maintain compliance with company policies and health regulations
- Closing inventory counts
Qualifications
2 years restaurant management or lead supervisor experience
Strong expo experience preferred
Ability to lead in a fast-paced environment
Excellent communication and conflict-resolution skills
Strong organizational and multitasking ability
Must be able to work evenings, weekends, and holidays
What We’re Looking For
A calm, decisive leader
Someone who leads by example
Guest-focused mindset
High standards for food quality and service
Reliable and accountable
- Available from 3:00pm until close or close to closing hours
Compensation
Competitive hourly
Performance incentives
Growth opportunities