Robinson Fresh, a division of C.H. Robinson currently has an opportunity for a Key Account Manager (KAM) focused on a customer base of large grocery retailers. As a KAM you’ll be the trusted advisor and primary point of accountability for a portfolio of strategic accounts. Your mission: drive growth, maximize retention, and create demand by delivering innovative, tailored solutions that solve real business challenges.

In this role, you’ll leverage C.H. Robinson’s industry-leading services, technology, and global network to uncover new opportunities within your portfolio, expand market share, and strengthen customer partnerships. You’ll lead with a consultative approach; using data, insights, and creativity to influence decisions and deliver value. From strategic negotiations to continuous improvement initiatives, you’ll collaborate across teams and geographies to ensure exceptional outcomes for your customers.

If you thrive on building relationships, identifying growth opportunities, and closing complex deals, this is your chance to make an impact with a global leader in logistics.

Responsibilities:

Consultative Leadership & Insights

• Leverage Robinson Fresh tools, internal/external data, and market intelligence to deliver actionable business insights, pricing strategies, and growth opportunities for customers
• Conduct pre-, mid-, and post-season business reviews, communicating performance and driving share-of-wallet growth
• Maintain a strong presence in customer and competitor locations (online and physical) to deepen market understanding

Business Development & Strategic Growth

• Build and expand relationships across customer supply chains, collaborating with internal SMEs to develop solutions and drive market share expansion
• Manage an active opportunity pipeline in CRM, applying strategic negotiation and sales strategies to secure complex pricing and service agreements
• Own account strategy, including RFPs, proposals, and awards, while proactively managing pricing strategies and leveraging digital solutions

Customer Experience & Continuous Improvement

• Act as a customer advocate internally, ensuring alignment of resources and delivering exceptional service through SOPs, KPIs, and best practices
• Partner with operations, capacity, and sales teams to execute holistic account plans and identify automation opportunities
• Address customer feedback (including NPS) and lead continuous improvement initiatives to enhance satisfaction and retention

Financial Accountability & Process Efficiency

• Monitor account health through financial, volume, and service performance reviews; implement cost avoidance and process improvements
• Ensure adherence to negotiated payment terms and AR processes, taking timely action on outstanding items

Required Qualifications:

• High School diploma or GED
• Minimum 4 years of experience in sales and/or account management
• Ability to travel up to 10%

Preferred Qualifications:

• Supply chain knowledge
• Fresh produce experience
• Bachelor’s degree from an accredited college or university
• Proficient in Microsoft Office Suite of Programs
• Demonstrates and drives a data driven approach
• Demonstrated influencing, negotiation, collaboration, communication and presentation skills
• Proven track record of delivering measurable financial results through sales or account management solutions
• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• • Prescription drug coverage

  • Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page