Carrier Success Specialist

C.H. Robinson is looking for a Carrier Success Specialist to join our team. In this role you will provide industry leading carrier experience, by providing immediate support and rapidly resolving common issues experienced by C.H. Robinson’s North American carrier base. You will drive our carriers’ success by ensuring timely activation, quickly processing carrier insurance and ensuring active risk monitoring, keeping all parties safe from fraudulent activities. You are responsible for carrier satisfaction by thoroughly resolving common carrier issues, thoughtfully coaching carriers requiring product education and tech support and supplying timely updates on load payment status. This team serves as a point of escalation for complex issues and successfully navigates the pass-off process, ensuring every carrier issue is resolved by the appropriate subject matter expert.

This role will be based in our Eden Prairie, MN location with a hybrid schedule of 4 days in-office and 1 day remote.

**The deadline to apply for this position is Thursday, April 30, 2026, at 4:00pm CST**

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Deliver a differentiated experience and a personal connection with each carrier interaction; service that goes beyond what is generally expected

• Works hands on, day to day proactively and reactively, directly with our carrier partners as well as with internal contacts in commercial, capacity, operations, product and risk management

• Completes detailed review of carrier qualifications, during the sign-up process and conduct required entry of new carrier data into Navisphere platform or leveraging a 3rd party tool, vendor or database

• Process carrier account changes and/or update carrier status based on changes in contract, support cargo theft and fraud risk mitigation efforts by monitoring relevant carrier data, insurance changes/updates or suspicious behavior that requires immediate action

• Consistently tracks problem and issue trends, works to improve resolution success rates to improve carrier satisfaction ratings

• Provide updates and answers questions from C.H. Robinson network employees regarding their carrier’s status, relevant issues or account risk and health

• Handle carrier disputes professionally and appropriately providing conflict resolution when appropriate for issues that occur between CH Robinson and the carrier community

• Monitor carrier safety history and update account status where necessary

• Proactively provides overflow support for other teammates ensuring that overall workflow is addressed in a measured and satisfactory manner

• Support and process carrier specialty contracts and addendums (Hazmat, IMDL, international, etc.). Update contracts and addendums when necessary

• Serves as a carrier technology subject matter expert, supporting product/feature changes or roll outs and Navisphere carrier technology questions when escalated by the carrier community; supplies continuous feedback on product and feature feedback, direct from external users.

• Serves as a point of escalation and takes immediate action on carrier feedback received to improve the carrier experience, solve carrier problems, and coach/teach to overcome hurdles related to a lack of clarity, tech and education gaps

• Understands and communicates CH Robinsons legal obligations and stances on payment terms, deductions, account activation requirements and more.

QUALIFICATIONS

Required:

• High school diploma or GED

• Minimum 2 years of C.H. Robinson experience

Preferred:

• Bachelors degree from an accredited college or university

• Bilingual

• Previous customer service experience

• Excellent communications skills

• Problem solving experience

• C.H. Robinson Carrier Services experience

• Capacity Sales experience

• Quick learner who is successful at multi-tasking

• Possesses strong detail orientation, does not duplicate mistakes

• Proficient in Microsoft Office Suite of programs and possesses a strong understanding of CH Robinson’s career-facing technologies

• Enthusiastic, curious and self-motivated

• Possess high level of customer service skills; with ability to mediate between two conflicting parties

• Possess strong troubleshooting and problem-solving skills

• Ability to understand and follow multiple operational procedures and rule sets and make appropriate decisions

• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• • Prescription drug coverage

  • Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page