E-Commerce & Wholesale Operations Manager

𝗘-𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 & 𝗪𝗵𝗼𝗹𝗲𝘀𝗮𝗹𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗿

𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Los Angeles, CA (Downtown LA – Full Time, In Office)

𝗦𝗮𝗹𝗮𝗿𝘆 𝗥𝗮𝗻𝗴𝗲: $85,000 – $100,000

𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀: Health Insurance, 401(k), PTO, Paid Holidays

━━━━━━━━━━━━━━━━━━━━━━━━━━━━

𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗖𝗼𝗺𝗽𝗮𝗻𝘆

C & C Jewelry MFG., Inc. is a jewelry manufacturer dedicated to exceptional craftsmanship, innovative design, and premium quality. Headquartered in Los Angeles, California, the company specializes in creating distinctive fine jewelry collections for retailers and clients across the United States. With a strong reputation in the luxury goods industry, C & C Jewelry MFG., Inc. combines artistry, operational excellence, and customer-focused service to deliver products that reflect sophistication and value.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━

𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗥𝗼𝗹𝗲

C&C Jewelry is seeking an experienced E-Commerce & Wholesale Operations Manager to oversee and execute day-to-day operations for our multi-channel digital commerce business. This role is responsible for managing a portfolio of retail and marketplace channels across both direct-to-consumer and wholesale dropship operations, including Shopify storefronts and partnerships with major department store, specialty, and big box retailers.

The ideal candidate will bring strong operational expertise across the full e-commerce lifecycle (product listings, inventory management, order fulfillment, retailer compliance, and performance reporting) and will be comfortable managing complexity across multiple platforms and teams simultaneously.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀

𝗗𝗶𝗿𝗲𝗰𝘁-𝘁𝗼-𝗖𝗼𝗻𝘀𝘂𝗺𝗲𝗿 (𝗦𝗵𝗼𝗽𝗶𝗳𝘆)

• Own and manage multiple Shopify storefronts across our DTC brands

• Coordinate product launches, merchandising updates, and inventory uploads

• Maintain accurate product listings, pricing, and availability across DTC channels

• Monitor site performance, sales metrics, and conversion data

𝗪𝗵𝗼𝗹𝗲𝘀𝗮𝗹𝗲 𝗘-𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 & 𝗗𝗿𝗼𝗽𝘀𝗵𝗶𝗽

• Manage retail dropship integrations across major department stores, specialty retailers, and big box partners

• Maintain product feeds, inventory updates, and lead time compliance across all retail partners

• Coordinate ASN transmissions, shipping confirmations, and retailer compliance requirements

• Troubleshoot order flow issues, feed errors, and fulfillment exceptions with internal teams and retail partners

• Manage EDI order flow via Rithum (CommerceHub), DSCO, Logicbroker, and direct vendor portals

𝗠𝗮𝗿𝗸𝗲𝘁𝗽𝗹𝗮𝗰𝗲 𝗖𝗵𝗮𝗻𝗻𝗲𝗹𝘀

• Manage product catalog, inventory, and order flow across marketplace channels, including Amazon and Walmart Marketplace

• Ensure accurate listings, availability, and catalog maintenance

• Monitor marketplace performance and flag issues proactively

𝗜𝗻𝘃𝗲𝗻𝘁𝗼𝗿𝘆 & 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴

• Own monthly inventory replenishment reporting across the e-commerce business

• Manage retailer-specific bin replenishment across key wholesale accounts

• Build and maintain Excel-based reporting for inventory, sales, and channel performance

• Conduct regular D2C inventory review across Amazon and Shopify

• Track new production and coordinate with internal teams on item setup and loading

𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗧𝗲𝗮𝗺 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻

• Manage daily order prioritization across all channels to ensure same-day fulfillment compliance

• Coordinate with shipping, warehouse, and rep teams to ensure on-time fulfillment

• Lead resolution of retailer and department issues as they arise

• Identify process improvements across order flow, reporting, fulfillment, and partner communication to reduce manual work and prevent recurring issues

• Lead, manage, and delegate responsibilities across the e-commerce operations team

• Send seasonal closure dates and cut-off schedules to retail partners

• Coordinate packaging orders for DTC brands

━━━━━━━━━━━━━━━━━━━━━━━━━━━━

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀

• 5 years of hands-on e-commerce or digital commerce operations experience

• Advanced Excel proficiency including VLOOKUP/XLOOKUP, INDEX/MATCH, pivot tables, and building operational reports from scratch that combine data from multiple platform exports

• Strong experience managing Shopify or comparable DTC platforms

• Experience managing wholesale dropship programs and retail integrations at scale, including multiple simultaneous retail partner relationships

• Familiarity with EDI order management and platforms such as Rithum (CommerceHub), DSCO, or Logicbroker

• Experience with ERP systems (Navision or similar)

• Marketplace experience with Amazon Seller Central and/or Walmart Marketplace

• Background in jewelry, fashion, or consumer goods

• Strong analytical and operational problem-solving skills

• Exceptionally organized with high attention to detail across multiple simultaneous workstreams

• Proven ability to lead and manage a team

━━━━━━━━━━━━━━━━━━━━━━━━━━━━

𝗣𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀

• Familiarity with carrier portals (FedEx, UPS, USPS) and third-party shipping accounts

• Experience with inventory forecasting and demand planning across large SKU catalogs

• Experience managing returns/RMA workflows in a dropship environment

━━━━━━━━━━━━━━━━━━━━━━━━━━━━

𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻

This role operates at the center of the business and requires strong cross-functional partnership across internal teams and external partners, including:

• 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝗹: Sales, Planning, Production, Warehouse/Shipping, General Management, and Product/Merchandising teams

• 𝗘𝘅𝘁𝗲𝗿𝗻𝗮𝗹: Retail partners, external agency partners, and platform representatives

Clear communication, follow-through, and the ability to manage competing priorities across stakeholders are essential to success in this role.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━

𝗪𝗵𝗮𝘁 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗟𝗼𝗼𝗸𝘀 𝗟𝗶𝗸𝗲 𝗶𝗻 𝗧𝗵𝗶𝘀 𝗥𝗼𝗹𝗲

• Retailer orders consistently ship on time and meet partner SLA requirements

• Inventory accuracy is maintained across channels, with replenishment managed proactively

• Retailer portals, product feeds, and lead times are monitored to prevent compliance issues

• Reporting is accurate, consistent, and used to support inventory and channel decisions

• The e-commerce operations team runs efficiently with clear priorities and minimal escalations

━━━━━━━━━━━━━━━━━━━━━━━━━━━━

C&C Jewelry Mfg., Inc. is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We provide reasonable accommodations to applicants with disabilities upon request.

#Hiring #Ecommerce #LosAngelesJobs #DTC #JewelryIndustry