What are the responsibilities and job description for the Service Manager position at C & B Operations, LLC?
C & B Operations has an opening for a Service Manager at our John Deere Dealership in Glasgow, MT. The service manager is responsible for managing the Service Department, including maximizing internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and motivating and engaging employees to be the best in the business.
Benefits:
Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Operations, LLC is a drug-free workplace.
- Competitive pay based on your experience
- Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match...
- Progressive Paid Time Off and Paid Holidays
- Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.
Job Function:
The Service Manager will manage service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and assists with the development of department personnel.
Essential Functions:
Reasonable accommodation may be made to enable individuals with disabilities to perform the
essential functions.
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Lead and enforce service department processes to ensure customer satisfaction and operational excellence.
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Own department performance, budgets, and goals aligned with company objectives.
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Execute service marketing plans and coordinate customer events, clinics, and field days.
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Oversee warranty and product program claims to ensure timely submission and maximum recovery.
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Schedule, assign, and manage workloads based on technician skill sets and capacity.
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Review work orders for accuracy, completeness, and proper billing.
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Train, develop, and evaluate service personnel; ensure training compliance and certifications.
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Manage fleet, tools, equipment, inventory, and shop organization.
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Maintain safety, cleanliness, and compliance with DOT and regulatory standards.
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Stay current on John Deere and competitive products.
Requirements:
- 3 years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred
- Experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
- Experience operating vehicles, tools, and equipment for diagnostic purposes
- Experience with off road, construction, lawn, or other AG heavy equipment
- Valid Drivers License and a safe driving record
Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.