John Deere Technical Communicator

C & B Operations, LLC is a progressive company that has grown over 35 years to include thirty-eight John Deere dealerships in six states currently. We currently have an opening for a Technical Communicator position to be located in Montana. The Technical Communicator serves as a key technical resource for service teams across the dealership network. This role helps improve machine uptime and customer satisfaction by assisting with diagnostics, coordinating technical support, sharing best practices, and delivering technical training.

Benefits:

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Equipment is a drug-free workplace. 

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match
• Progressive Paid Time Off and Paid Holidays 
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.

Essential Duties: 

• Support Technicians, Service Managers, and Parts Managers in diagnosing and resolving complex equipment issues.
• Coordinate and manage John Deere CCMS cases, ensuring accurate documentation and communication with factory support.
• Research machine issues using diagnostic tools, machine data, service information, and previous case history.
• Partner with John Deere to identify and resolve emerging product quality concerns.
• Share technical knowledge and best practices across dealership locations.
• Identify technical training needs and assist with training delivery, apprenticeship programs, and new product launches.
• Maintain current knowledge of engine, hydraulic, electrical, and machine systems.

Qualifications:

• 5 years of experience in service and/or parts operations within agriculture, construction, turf, or heavy equipment industries.
• Strong understanding of mechanical, hydraulic, and electrical systems.
• Experience using diagnostic and service software tools preferred.
• Proven ability to communicate technical information and deliver training.
• Strong problem-solving, analytical, and customer service skills.
• High school diploma or equivalent required; associate degree preferred.
• Valid driver's license with a safe driving record.
• Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling
• Travel is required, including overnight stays for training events. Training travel may occur approximately every two weeks during peak training seasons.

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.