Aftermarket Manager - Sioux Falls, SD

C & B Operations has an opening for an Aftermarket Manager at our John Deere Dealership in Sioux Falls, SD. This position is responsible for managing the Service and Parts Departments, including maximizing internal and external customer satisfaction, growing sales, exercising disciplined expense control, attracting and retaining outstanding talent, and motivating and engaging employees to be the best in the business.

Benefits:
Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Operations, LLC is a drug-free workplace. 

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match...
• Progressive Paid Time Off and Paid Holidays 
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.

Job Function:
The Aftermarket Manager will manage parts and service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing department processes. Grows sales and exercises disciplined expense control. Attracts, retains, and assists with the development of department personnel.

Essential Functions:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Lead and enforce Service and Parts Department processes to ensure customer satisfaction and operational excellence.

• Own Aftermarket performance, budgets, and goals aligned with company objectives.

• Execute service and parts marketing plans and coordinate customer events, clinics, and field days.

• Oversee warranty and product program claims to ensure timely submission and maximum recovery.

• Schedule, assign, and manage workloads based on technician skill sets and capacity.

• Review work orders for accuracy, completeness, and proper billing.

• Train, develop, and evaluate service and parts personnel; ensure training compliance and certifications.

• Manage fleet, tools, equipment, inventory, and location organization.

• Maintain safety, cleanliness, and compliance with DOT and regulatory standards.

• Stay current on lawn, turf, and compact construction equipment. 

Requirements:

• 3 years of experience working in a service or parts department; demonstrated experience consistently meeting performance metrics preferred
• Experience using Service ADVISOR, Parts ADVISOR, and Equip or other computer based dealership programs preferred
• Knowledge of lawn, turf, and/or compact construction equipment or operations practices preferred
• Valid Drivers License and a safe driving record

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.