What are the responsibilities and job description for the Account Administrator, Client Solutions position at C.A. Carlin?
itle: Account Administrator
Department(s): Client Solutions; Customer Service
Reports to: Client Relations Manager
Job summary
- Receives and processes orders from customers for clients/products via fax, EDI, phone or email.
- Completes order transactions and forwards orders onto client.
- Responds to customer/client requests and questions regarding service, products and account information.
- Analyzes and rectifies customer/client concerns using established procedures.
- Resolves problems with orders, delivery dates or service.
- Responsible for invoice reconciliation of orders and obtaining invoice copies in a timely manner.
- Responsible for commission reconciliation in a timely manner, and collection of monies owed.
- Promotional entry, Deduction resolution and Trade planning for client/customer.
- Client/customer Rebates.
- Prepare/run sales reports when required.
- Enters Client/Customer data.
- Works directly with Business Managers.
- Maintains and updates all client and customer information.
- Other duties as needed.
Qualifications
- High school education or higher required.
- Proficiency in Microsoft Office (Outlook, Word, Excel), and Adobe Acrobat.
- Superior organizational and communications skills, mathematical skills; detail oriented
- Ability to meet deadlines.
- Two years’ customer service/administrative experience (within CPG industry a plus).
- Highly resourceful team-player, with the ability to also be effective independently.
- A resourceful, positive, and solution-oriented approach to your work.