What are the responsibilities and job description for the Scheduling Coordinator position at BZ Orthodontics?
Job description
Scheduling Coordinator - Front Desk
Creating Exceptional Patient Experiences Every Day
About Us: Welcome to BZ Orthodontics! Our mission is simple: to deliver world-class orthodontic care while providing an unparalleled patient experience. We believe in creating a warm, inviting environment where every patient feels valued, cared for, and supported. To achieve this, we’re looking for someone exceptional to join our team as a Scheduling Coordinator.
As the first person patients interact with, whether over the phone or in person, you are the face and voice of BZ Orthodontics. Your role is critical in setting the tone for an exceptional experience. We’re searching for someone with impeccable hospitality skills, a strong work ethic, and a genuine desire to make patients feel special.
What We’re Looking For: We’re not just hiring for a job; we’re seeking someone who embodies these qualities:
- A hospitality-first mindset: Think Ritz-Carlton and Disney World level service, with every interaction exuding warmth, professionalism, and care.
- Dependability: Reliable, punctual, and consistently showing up as the best version of yourself.
- Work Ethic: Willingness to go above and beyond to support patients, the team, and the practice.
- Communication Skills: A friendly and bubbly personality paired with excellent verbal and written communication abilities.
- A Team Player: Someone who lifts others up, is adaptable, and thrives in a collaborative environment.
No experience? No problem! We’re happy to train the RIGHT person who brings enthusiasm, commitment, and a positive attitude.
Key Responsibilities (Included but not limited to): As a Scheduling Coordinator, you will:
- Be the First Impression: Greet patients warmly in person or over the phone, ensuring they feel welcomed and valued from the start.
- Deliver Outstanding Customer Service: Maintain a friendly, professional demeanor that embodies our culture of care and hospitality.
- Manage Patient Scheduling: Coordinate appointments, follow up on missed visits, and ensure the schedule runs smoothly and efficiently.
- Handle Administrative Duties: Send and respond to emails, assist with payments, and ensure patient information is up to date.
- Support the Team: Work closely with clinical and administrative staff to ensure a seamless experience for every patient.
- Contribute to the Practice Culture: Participate in practice-building initiatives, community relations efforts, and staff meetings to enhance team morale and community engagement.
Requirements:
- Interpersonal Skills: Ability to establish and maintain positive relationships with patients, parents, and team members.
- Communication: A pleasant and professional tone, whether in person or on the phone.
- Attention to Detail: Organized and proactive in managing tasks and responsibilities.
- Technology Proficiency: Basic computer skills and the ability to learn practice management software.
Preferred (but not required):
- 1 year of customer service experience/hospitality
- Familiarity with medical/dental terminology
- Basic knowledge of administrative systems
Why Join Us?
- Monday to Friday schedule
- Comprehensive benefits, including 401(k) and paid time off
- A positive, supportive team culture that prioritizes professional growth and excellence
- The opportunity to make a real impact in the lives of patients
How to Apply: If you’re ready to bring your energy, enthusiasm, and hospitality skills to our team, we’d love to hear from you! Please complete the two assessment quizzes following your application.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Employee discount
- Opportunities for advancement
- Paid time off
Work Location: In person
Salary : $18 - $22