What are the responsibilities and job description for the Information Technology Support Technician position at ByteTime?
Role Description
This is a full-time position seeking an experienced Level 1-2 Desktop Support Technician. This is a hybrid role that includes mornings onsite at a client location in Bellaire and afternoons as a floater between field support and our helpdesk team. The ideal candidate will have EXCELLENT customer service skills, strong proficiency with Microsoft technologies and SharePoint, and the ability to address basic networking questions. This position also requires someone comfortable with hands-on tasks such as troubleshooting and equipment setups, which may involve working under desks.
Qualifications
- Excellent Customer service skills
- Strong technical support skills, including troubleshooting and resolving hardware and software issues
- Experience with desktop computer setup, maintenance, and repair
- Knowledge of printer support and ability to address related issues
- Basic understanding of network systems and connectivity
- Problem-solving skills, attention to detail, and ability to work efficiently under pressure
- Strong interpersonal and communication skills for effective end-user support
- Proficient with SharePoint, O365, and Microsoft
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