What are the responsibilities and job description for the Supply Chain Manager - Global Logistics position at ByteDance?
Responsibilities
The Service Supply Chain Team is looking for a Supply Chain Manager to lead and drive data center program management in the execution level. This includes support and coordination of deployment of data center, look into end-to-end asset lifecycle management. A hyper-scaled data center comprises a massive hardware demography - product category, original manufacturer, years of warranty, cost, and efficiency. The individual we're looking for would be a fast learner who is able to grasp critical information, apply best practices, collaborate with cross-functional teams, and hands-on for execution.
As a Supply Chain Manager, you will be responsible for leading and optimizing US logistics, onsite inbound and outbound, RMA workflows, decommissioning and supply chain processes. You will drive initiatives to standardise operations, improve process transparency, and enhance stakeholder collaboration across regions. Your expertise will support operational stability, strategic process enhancements, and risk management, ensuring efficient and compliant supply chain activities in a fast-paced, global environment.
Key Responsibilities
- Drive the new project deployment in region. Including driving service providers RFQ from regional operation perspective, managing service readiness and launching.
- Drive material readiness in warehouse, including material kitting management.
- Manage the last mile delivery from warehouse to data halls.
- Drive and manage warehouse day to day activities such as inbound, outbound, RMA, transfers, stock take within warehouse
- Lead the planning, development, and implementation of end-to-end RMA and VR processes across regional IDCs, ensuring seamless workflow and operational efficiency.
- Lead self-warranty, retrofit, refurbishment and reverse logistics process
- Influence the hardware replacement cadence. Apply insights and knowledge of constraints in launching new hardware in Data Centers
- Drive process standardization and documentation to improve transparency, compliance, and repeatability of supply chain operations.
- Collaborate with cross-functional teams—including logistics, procurement, planning, quality, and finance - to optimize reverse logistics, spare parts management, and inventory reconciliation.
- Develop and refine SOPs, guidelines, and control points, supporting continuous improvement and operational excellence.
- Monitor and analyze key metrics related to return merchandise, inventory, performance, providing actionable insights in region.
- Lead and participate in process improvement projects, system integration efforts, and automation initiatives to enhance efficiency and reduce manual work.
- Facilitate stakeholder communication, alignment, and training to ensure standards and best practices are adhered to across regions.
- Support risk management activities by identifying operational gaps and recommending mitigations.
- Must be "hands-on" and willing to roll up sleeves to support operational activities.
Qualifications
Minimum Qualifications
- Bachelor's degree in a technical field or business field
- 3 years of Supply Chain and logistics management experience, 2 years Data Center and Infrastructure knowledge
- Proven experience in supply chain operations or related process management in a global environment and hyperscalers.
- Experience in both forward and reverse logistics, preferably in decommissioning, retrofit and refurbishment.
- Possess certain knowledge of data center
- Strong analytical, problem-solving, and project management skills.
Preferred Qualifications
- Excellent stakeholder engagement, communication, and collaboration abilities.
- Experience with process documentation, SOP development, and system integration.
- Ability to lead initiatives from planning through execution, with a focus on results and continuous improvement.
- Proficiency with supply chain management tools and systems (e.g., IMS, SCM systems).
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Reasonable Accommodation
ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
The Service Supply Chain Team is looking for a Supply Chain Manager to lead and drive data center program management in the execution level. This includes support and coordination of deployment of data center, look into end-to-end asset lifecycle management. A hyper-scaled data center comprises a massive hardware demography - product category, original manufacturer, years of warranty, cost, and efficiency. The individual we're looking for would be a fast learner who is able to grasp critical information, apply best practices, collaborate with cross-functional teams, and hands-on for execution.
As a Supply Chain Manager, you will be responsible for leading and optimizing US logistics, onsite inbound and outbound, RMA workflows, decommissioning and supply chain processes. You will drive initiatives to standardise operations, improve process transparency, and enhance stakeholder collaboration across regions. Your expertise will support operational stability, strategic process enhancements, and risk management, ensuring efficient and compliant supply chain activities in a fast-paced, global environment.
Key Responsibilities
- Drive the new project deployment in region. Including driving service providers RFQ from regional operation perspective, managing service readiness and launching.
- Drive material readiness in warehouse, including material kitting management.
- Manage the last mile delivery from warehouse to data halls.
- Drive and manage warehouse day to day activities such as inbound, outbound, RMA, transfers, stock take within warehouse
- Lead the planning, development, and implementation of end-to-end RMA and VR processes across regional IDCs, ensuring seamless workflow and operational efficiency.
- Lead self-warranty, retrofit, refurbishment and reverse logistics process
- Influence the hardware replacement cadence. Apply insights and knowledge of constraints in launching new hardware in Data Centers
- Drive process standardization and documentation to improve transparency, compliance, and repeatability of supply chain operations.
- Collaborate with cross-functional teams—including logistics, procurement, planning, quality, and finance - to optimize reverse logistics, spare parts management, and inventory reconciliation.
- Develop and refine SOPs, guidelines, and control points, supporting continuous improvement and operational excellence.
- Monitor and analyze key metrics related to return merchandise, inventory, performance, providing actionable insights in region.
- Lead and participate in process improvement projects, system integration efforts, and automation initiatives to enhance efficiency and reduce manual work.
- Facilitate stakeholder communication, alignment, and training to ensure standards and best practices are adhered to across regions.
- Support risk management activities by identifying operational gaps and recommending mitigations.
- Must be "hands-on" and willing to roll up sleeves to support operational activities.
Qualifications
Minimum Qualifications
- Bachelor's degree in a technical field or business field
- 3 years of Supply Chain and logistics management experience, 2 years Data Center and Infrastructure knowledge
- Proven experience in supply chain operations or related process management in a global environment and hyperscalers.
- Experience in both forward and reverse logistics, preferably in decommissioning, retrofit and refurbishment.
- Possess certain knowledge of data center
- Strong analytical, problem-solving, and project management skills.
Preferred Qualifications
- Excellent stakeholder engagement, communication, and collaboration abilities.
- Experience with process documentation, SOP development, and system integration.
- Ability to lead initiatives from planning through execution, with a focus on results and continuous improvement.
- Proficiency with supply chain management tools and systems (e.g., IMS, SCM systems).
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Reasonable Accommodation
ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request