What are the responsibilities and job description for the Bilingual Universal Banker position at Byron Bank?
Come grow with us!
We're looking for a Bilingual Universal Banker who's passionate about helping people, building relationships, and making a real difference in our community. If you enjoy providing exceptional customer service, thrive in a fast-paced environment, and love using your skills to support and educate customers, this is your opportunity to be part of a team that values integrity, teamwork, and professional growth.
About Us
Rooted in Our Community Since 1966
Byron Bank was founded on a simple idea: banking should be personal, dependable, and deeply connected to the people it serves. Nearly 60 years later, that vision remains at the heart of everything we do.
Since 1966, Byron Bank has stood strong as a community partner, resilient through change, and always focused on people first. Guided by three generations of dedicated leadership, we’ve stayed true to our mission of building lasting relationships, supporting our local economy, and showing up for our neighbors - because that’s what community is all about.
Our commitment extends beyond banking. We actively participate in initiatives that support education, local businesses, and community development. By investing our time and resources, we aim to make a positive impact on the lives of our neighbors.
Byron Bank is proud to be more than just a bank; we are proud to be a leader in our community.
About Us
Rooted in Our Community Since 1966
Byron Bank was founded on a simple idea: banking should be personal, dependable, and deeply connected to the people it serves. Nearly 60 years later, that vision remains at the heart of everything we do.
Since 1966, Byron Bank has stood strong as a community partner, resilient through change, and always focused on people first. Guided by three generations of dedicated leadership, we’ve stayed true to our mission of building lasting relationships, supporting our local economy, and showing up for our neighbors - because that’s what community is all about.
Our commitment extends beyond banking. We actively participate in initiatives that support education, local businesses, and community development. By investing our time and resources, we aim to make a positive impact on the lives of our neighbors.
Byron Bank is proud to be more than just a bank; we are proud to be a leader in our community.
Learn more at: https://byronbank.com/about-us/communityinvolvement
Why Should You Join Us?
At Byron Bank, "You Ask, We Help" isn’t just a tagline, it’s our approach to everything we do. We understand what it takes to provide our customers with the level of service they expect and the solutions they need to help them achieve their financial goals. We recognize that our greatest asset is our employees and take great pride in hiring qualified individuals to complement our existing teams.
We’re always eager to connect with talented individuals who share our commitment to exceptional service and community impact. Join us and help our customers feel confident about their financial futures-every conversation, every day.
We’re always eager to connect with talented individuals who share our commitment to exceptional service and community impact. Join us and help our customers feel confident about their financial futures-every conversation, every day.
What You Should Know About The Role:
Job Summary:
A Universal Banker with Byron Bank can help our customers with their new or existing account needs or their teller transaction. They process customer transactions, open accounts, and perform maintenance efficiently and accurately in person and by phone. They actively listen to customers and meet their needs by completing the transaction or referring them to another department. Provide outstanding customer service in person and over the phone handling customer visits from beginning to end.
A Universal Banker with Byron Bank can help our customers with their new or existing account needs or their teller transaction. They process customer transactions, open accounts, and perform maintenance efficiently and accurately in person and by phone. They actively listen to customers and meet their needs by completing the transaction or referring them to another department. Provide outstanding customer service in person and over the phone handling customer visits from beginning to end.
Job Duties & Responsibilities:
- Open, close, and maintain new and existing checking, saving, certificate of deposit, individual retirement, health saving, and business accounts.
- Use active listening to cross sell products that best suit the customer’s needs.
- Answer customer service calls regarding account questions, password resets and online banking questions, debit card questions, etc.
- Open, close, maintain and help customers access safe deposit boxes.
- Process a variety of customer transactions including:
- Processing checking and savings deposits, verifying contents being deposited for correct titling and having proper endorsements.
- Processing checking and savings withdrawals, verifying withdrawals for proper titling and endorsements, obtaining, and documenting current identification, and verifying balances.
- Processing loan, credit card, and real estate tax payments.
- Completing transfers between accounts.
- Issuing cashier checks, money orders, gift cards, and license stickers.
- Process and log mail, night drop, and courier bags.
- Watch for and identify counterfeit currency and fraudulent checks.
- Complete password resets, debit card increases, and travel notices.
- Scan transactions and proof work for Retail and Loan departments.
- Read, understand, and follow Bank Secrecy Act (BSA) policy to include currency transaction reporting, monetary log reporting, and customer information program.
- Listen for opportunities to add additional products or services during transaction processing and refer to the corresponding department.
- Complete required training assigned by Compliance, Human Resources, or BSA departments.
Additional Duties & Responsibilities:
- Communicate through and answer phone and email messages before leaving for the day.
- Engage in conversations to address current and future needs of our customers.
- Follow bank policies and procedures.
- Balance teller window daily at the end of each business day.
- Build and sustain effective working relationships with co-workers.
- Communicate with Manager, identifying challenges and helping eliminate obstacles.
- Proactively engage in bank and community events.
This position description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Duties and responsibilities may change, or new ones may be assigned at any time with or without notice.
Required Skills & Attributes:
Required Skills & Attributes:
- Face to face interactions
- Effective communicator
- Accountability mindset
- Strong work ethic
- Highly responsive
- Strong relationship builder
- Proficient in Spanish
Education & Experience:
- High school diploma or the equivalent.
- 2-4 years banking experience.
- Familiarity with computers, including Microsoft Office products.
Physical Requirements:
- Ability to lift and move 40 pounds.
- Ability to stand for up to 9 hours.
- Consistent use of a computer for up to 9 hours.
- Consistent use of a phone for up to 8 hours.
- Intermittent sitting and standing up to 8 hours.
Compensation Overview:
The anticipated hiring range for this position is $18.00-$21.00 hourly, which reflects what we reasonably expect to pay for candidates who meet the standard qualifications and experience level for this role. Our internal pay structure for this position range extends higher to support ongoing growth, skill development, and performance progression over time. Actual base pay will vary depending on job-related knowledge, skills, credentials, and experience.
Benefits:
We offer a comprehensive benefits package, including:
- Health Insurance (Medical, Dental, Vision)
- 401(k) retirement plan with company match
- Health savings account
- Company paid life insurance policy
- Paid time off (vacation, sick, and holidays)
- Eligibility for annual performance increases
Work Location:
- Poplar Grove
Equal Employment Opportunity:
Byron Bank provides equal opportunity for all employees and applicants for employment and makes all employment decisions without discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, national origin, age, disability, family medical history or genetic information, political affiliation, military service, disability challenges, marital status, ancestry, status upon discharge from military service, order of protection status or other non-merit based factors (actual or perceived). These protections extend to all management practices and decisions, including recruitment and merit practices, appraisal systems, promotions and training, and career development programs.
Salary : $18 - $21