Supervisor, Collections

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350 facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor Teammate Benefits Include

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement
  
  

The anticipated salary range for this position is $60,000.00 - $80,100.00 USD annual. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Job Description

POSITION SUMMARY:

Supervises efficient work procedures, recommendations for on-going process improvement, and coordinates programs to meet billing and collections goals to maximize company cash flow.

The anticipated hourly range for this position is $66k - $75k . The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.

Job Duties

• Must possess excellent communication skills and the ability to practice proper phone and email etiquette.
• Ability to understand and utilize different communication styles including communicating effectively with supervisor regarding issues that arise
• Coach direct reports to improve and effectively increase production.
• Answers questions from customers, clerical staff, insurance companies, and physician offices.
• Able to make outbound calls to obtain appropriate documentation for reimbursement of orders shipped.
• Identifies and resolves patient complaints.
• Knowledge of medical billing and collection practices.
• Documents activities in ERP system in an efficient accurate and timely manner
• Effectively evaluates EOB’s and makes appropriate adjustments.
• Effectively resolves aging claims in a timely manner.
• Accountable for reducing delinquency in assigned account
• Determines most effective and economical means of collecting account.
• Ability to train on policies and procedures.
• Ensures the billing activity is handled correctly.
• Ability to edit and resubmit claims for payment.
• Prepares and reviews clean claims for submission to various insurances either electronically or by paper.
• Ensures compliance with all state and federal billing regulations.
• Determines most effective and economical means of completing duties.
• Developing staff, mentoring, training and providing career coaching, motivating staff individually and as a group.
  
  

Responsibilities

• Expert in medical terminology and insurances HCPC/ICD-9 codes
• Excellent organization, communication, and written skills
• High school diploma or equivalent
• 2 years of leadership experience
  
  

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.