What are the responsibilities and job description for the Parts Counterperson position at Byers Ford?
Ford Parts Counterperson
At Byers Ford, we strive to make every customer a customer for life. As a family owned and operated business since 1897, we know happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Byers Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Benefits
- Medical, Dental & Vision
- Flexible Spending Accounts
- Short & Long Term Disability
- Life Insurance
- 401K Plan Company Match
- Vacation Pay
- Paid Holidays
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Health and wellness
- Flexible Work Schedule
- Discounts on products and services
Byers is an Equal Opportunity Employer conducting business in a drug free work environment.
Responsibilities
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Oversee the parts sales process from start to finish
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Communicate with customer on parts status
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Communicate with staff and customers in a friendly and professional manner.
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Be able to read and understand the parts catalog when looking up parts.
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Answers phone calls, providing price quotes and other information
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Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
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Provides high level service to internal and external customers.
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Pulls and fills orders from stock
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Maintain a weekly bin checks to ensure accuracy of stock.
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Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
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Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
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Make sure all internal requests for parts are billed on service repair order.
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Receives payment from retail customers or obtains credit authorization.
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Set up orders for daily shipment, delivery, or pick-up
Qualifications
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Have a High School Diploma or equivalent
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Have experience with auto parts sales (preferred)
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Are able to work in a fast-paced work environment
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Have strong organizational and time management skills
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Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
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Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.