What are the responsibilities and job description for the Customer Relations Specialist position at Byers Auto Group?
Automotive Customer Relations Specialist
At Byers Automotive, we strive to make every customer a customer for life. As a family owned and operated business since 1897, we know happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Byers Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Benefits
- Medical, Dental & Vision
- Flexible Spending Accounts
- Short & Long Term Disability
- Life Insurance
- 401K Plan Company Match
- Vacation Pay
- Paid Holidays
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Health and wellness
- Flexible Work Schedule
Byers is an Equal Opportunity Employer conducting business in a drug free work environment.
Responsibilities
Make follow up customer service calls to past service customers and prospective buyers
Provide customers with initial product information & direct them to the appropriate dealership resources
Follow up with internet leads that are not ready to make an appointment or no-show
- Assist in the production of weekly and monthly printing of sales advertising mailers, postcards and business cards
Utilize CRM tracking system daily
- Data entry in monthly sales analysis reporting for dealerships
Qualifications
At least one previous role based in strong customer service experience
- Microsoft Excel experience preferred
Team player attitude
Prompt and courteous
Enthusiastic personality
- Ability to work independently
Must have strong computer skills
Willing to submit to a pre-employment background check