What are the responsibilities and job description for the SERVICE ADVISOR position at Byerly RV?
Join the Byerly RV Team as a Service Advisor!
Byerly RV, the #1 Motorhome Dealership in the St. Louis market and an RV Business Top 50 Award Winner from 2017–2025, is looking for an experienced Service Advisor to join our award-winning Service Center.
If you're dependable, customer-focused, and enjoy helping customers while identifying solutions that add value, we'd love to talk with you. This is a great opportunity to build a rewarding career with a company that invests in its employees.
At Byerly RV, you'll work in one of the area's premier RV service facilities alongside an experienced team that is committed to delivering exceptional and same-day customer service. We provide the training, tools, and support you need to grow professionally and succeed in your role.
Responsibilities include the following: (Other duties may be assigned)
Byerly RV, the #1 Motorhome Dealership in the St. Louis market and an RV Business Top 50 Award Winner from 2017–2025, is looking for an experienced Service Advisor to join our award-winning Service Center.
If you're dependable, customer-focused, and enjoy helping customers while identifying solutions that add value, we'd love to talk with you. This is a great opportunity to build a rewarding career with a company that invests in its employees.
At Byerly RV, you'll work in one of the area's premier RV service facilities alongside an experienced team that is committed to delivering exceptional and same-day customer service. We provide the training, tools, and support you need to grow professionally and succeed in your role.
Responsibilities include the following: (Other duties may be assigned)
- Greeting the customers and attentively understanding the issues a customer is facing with their RV and providing them with proper answers
- Explaining the customer issues in a detailed manner to the concerned mechanic
- Meet monthly sales targets by selling labor, parts, and services to customers
- Informing customers about potential cost savings and warranty protections
- Overseeing and managing the service departments scheduling and workflow
- Informing customers of changes in service or when their vehicle is ready to be picked up
- Properly assessing the RV unit and suggesting repairs and or services
- Helping the customer understand the cost implications of repair
- Writing external service repair orders
- Creating estimates
- Maintaining and creating work orders
- Undertaking responsibility for writing warranty repair orders
- Closing out completed work orders
- Following up on repair work
- Following up with customers in a polite and timely manner
- Act as a point of contact for shop foreman and the technicians to ensure repairs are approved
- Code claims to make sure technicians and service advisors are correctly compensated
- Ensure technicians clock in to work orders and bill the correct time for work
- Other duties as assigned
- Valid Driver’s License, satisfactory Motor Vehicle Report with an insurable driving record
- Ability to drive sales
- Ability to drive, move and park recreational vehicles of all sizes
- Ability to work independently and as part of a team
- High School diploma or equivalent
- Experience at an RV or automotive dealership environment a plus
- Desire to further education with RVDA provided by Byerly RV
- Competitive Salary
- Ability to make commission
- Comprehensive benefits package
- 401(K) Savings plan
- Vacation/PTO
- 6 Paid Holidays
Salary : $50,000 - $80,000