Parts Representative & Facility Coordinator

RIDE Service Center Parts Representative & Facility Coordinator

Location: RIDE Service Center, Indianapolis, IN

Department: Service Operations

Reports To: Service Manager / Regional Operations Lead

Position Summary:

The RIDE Service Center Parts Representative & Facility Coordinator is responsible for managing daily parts operations and ensuring the facility remains clean, safe, and functional. This dual role plays a key part in supporting technicians and customers by providing timely parts and maintaining an organized, well-maintained office environment. This role does not require travel and is based full-time at the service center.

Primary Responsibilities:

Parts Operations

• Receive, issue, and track parts required for service work orders.
• Maintain accurate inventory using systems such as SAP or Microsoft Dynamics 365.
• Process purchase requests and communicate with vendors to ensure timely part deliveries.
• Label, organize, and store incoming parts for easy technician access.
• Coordinate with the warranty team to ensure proper documentation for warranty and non-warranty parts.
• Support technicians and customers with parts for scheduled maintenance, emergency repairs, and inspections.
• Return defective or unused parts as needed.
  
  

Facility Oversight

• Perform daily walk-throughs of the facility to identify maintenance, cleanliness, and safety issues.
• Ensure service bays, parts rooms, break areas, and common spaces are clean, organized, and safe.
• Restock PPE supplies, cleaning materials, and facility consumables.
• Coordinate with vendors for building maintenance, cleaning services, or minor repairs—under guidance from the Service Manager.
• Enforce site safety practices in accordance with OSHA and company policy.
• Assist with preparing the facility for audits, inspections, or customer visits.
• Maintain logs for facility-related issues, safety walkthroughs, and corrective actions.
  
  

Qualifications:

• High school diploma or equivalent required; technical coursework preferred.
• 2 years of experience in warehouse, parts, or facility coordination roles.
• Familiarity with electric or diesel vehicle service operations is a plus.
• Experience with inventory systems (e.g., SAP, Microsoft Dynamics 365).
• Ability to lift up to 50 lbs and operate warehouse tools or equipment (forklift certification is a plus).
• Strong organizational and time management skills.
• Comfortable working in a service bay/shop environment.
• Basic knowledge of facility safety and cleanliness standards.
  
  

Additional Information:

• This position does not require travel.
• Full-time, on-site position at the RIDE Service Center in Indianapolis, IN.
  
  

Occasional overtime may be required during peak service ope