What are the responsibilities and job description for the Voice Technician position at By Light Professional IT Services LLC?
Company Overview
By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.
Responsibilities
- Configure, maintain, troubleshoot, and fix issues of the data network and telephony systems (ISDN, VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards.
- Possess customer service and support skills in a high visibility environment.
- Knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses.
- Problem analysis and problem solving.
- Provide attention to detail and accuracy.
- Monitor the performance and health of voice network infrastructure, proactively identifying and resolving issues to minimize downtime and ensure optimal performance.
- Troubleshoot and resolve voice network-related incidents, working closely with cross-functional teams to implement effective solutions.
- Assist in the design, implementation, and optimization of voice network solutions, ensuring scalability, reliability, and security.
- Collaborate with network architects and engineers to develop and implement voice network enhancements, upgrades, and installations.
- Configure and manage voice protocols such as SIP ensuring compatibility and interoperability with existing systems
Required Experience/Qualifications
- 3 years of related IT/telecommunications experience working within the DOD environment
- IT technical discipline, or the equivalent combination of education, technical training, or work experience desired
- DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
- IAT II 8570/8140 Baseline Certification Security or equivalent
Special Requirements/Security Clearance
- Clearance: Must possess a Secret clearance