Department Assistant, Member Relations

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

Supports major functional department and/or management level position by performing advanced and confidential administrative functions.

Key Responsibilities

Supports the Director, Member Relations and the Member Relations team as needed by performing advanced and confidential administrative functions and by organizing and expediting workflow through the office. Provides time management and operational support by coordinating schedules and taking initiative on behalf of management in their absence. Optimizes management’s time by screening telephone calls and responding to questions. Prepares and communicates information by assisting in the preparation of Board reports, statistical data, charts, graphics, etc. of a complex and technical nature. Resolves problems by researching, collecting, analyzing and summarizing complex industry data and trends. Performs multi-faceted support functions, special projects. Core tasks may include:

• Processing hotel ownership changes, waiver requests
• Maintain databases of hotel information to keep current (eg: ownership changes, hotel name changes, GM/VM changes, unit count changes, etc)
• Managing the annual hotel Member award process
• Processing expense reports
• Maintain all master documents, forms and letters and update as applicable
• Other projects and duties as needed to support Member Relations

Preferred Experience and Education

• Minimum 5 years of progressively more responsible administrative experience with the ability to function independently with a larger scope of responsibility.
• High school diploma or equivalent certification.
• Bachelor’s degree preferred.

Required Knowledge and Skills

• Basic proficiency in Microsoft Office Suite. May require intermediate proficiency in one or more specific application.
• Adapts procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position.
• Strong organizational and prioritization skills to manage deadlines
• Ability to maintain accurate records for databases and worksheets of member information
• Strong communication skills (ability to interact with various departments, as needed)
• Works independently under general supervision and follows established procedures.
• Provides guidance on policies and procedures to less experienced representatives.
• Shows some initiative to accomplish assigned tasks.
• Reports to a Director who has broad functional responsibility.
• Regularly provides guidance and direction to others in department concerning priorities, policies and procedures.
• Effectively obtains information from others.
• Broad and comprehensive knowledge of organization, policies, procedures, practices, budget preparation, plus knowledge of personnel beyond assigned department.
• Excellent communication (written and verbal) and interpersonal skills.
• Regular communication with members of the Board, senior executives and BWI members to provide information requiring some explanation of sometimes complex issues.
• Resolves problems requiring research, interpretation and analysis of facts to form a conclusion.
• Suggests and implements process improvements when appropriate.

Work Location and Schedule

• This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters location, with the option to work remotely on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance. The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016

This position is not eligible for immigration sponsorship.

Benefits Summary for Full-Time Employees

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what’s important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.

Job Details