Brand Purchasing Support Associate

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

Supports the organization by providing expertise and guidance for the purchase of furniture, fixtures and equipment for Best Western members that meet guidelines through endorsed suppliers.

Key Responsibilities

• Provides customer service to members by providing expertise and guidance for the purchase of furniture, fixtures and equipment. Assesses member needs and ensures design coordination and standards.
• Supports enhancements to member properties by analyzing and reviewing property improvement plan to develop course of action to complete requirements within a specified time frame. Coordinates FF&E project for organized and timely delivery and installation.
• Ensures best pricing by obtaining standard and custom price quotes from suppliers. Negotiates pricing with supplier when special circumstances are present.
• Guides, reinforces and educates members on current Best Western FF&E guidelines specific to existing, conversion, and new construction properties.
• Maintains communication with member properties by following up on quotes, product selection, additional selections, close of sale, order status, and payments.

Preferred Experience and Education

• Minimum 3 years of related customer services, sales, and/or purchasing.
• High School diploma or equivalent certification.

Required Knowledge and Skills

• Basic proficiency in Microsoft Office Suite and web-based programs.
• Intermediate computer skill level.
• Strong written and verbal communication skills.
• Ability to work with large client base and on multiple projects.
• Exhibits appropriate self and time management to successfully accomplish assigned tasks.
• Familiar with general office procedures including operation of common office equipment.
• Basic knowledge of Company’s products and services.
• Intermediate customer service and sales/negotiation skills.
• Convinces others to offer favorable terms.
• Resolves routine problems using established policies and guidelines.
• Researches anomalies and checks documents for accuracy.
• Understands process flow.

Work Location and Schedule

• This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters location, with the option to work remote on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance. The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016
• Typical working hours are Monday through Friday, 8am to 5pm (Arizona Time); alternate work hours may be considered.

This position is not eligible for immigration sponsorship.

Benefits Summary for Full-Time Employees

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what’s important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.

Job Details