What are the responsibilities and job description for the Drayage Operations Manager position at BW Mitchum Trucking Company?
Drayage Operations Supervisor
BW Mitchum Trucking – Charleston, SC
Full-Time Management Position
BW Mitchum Trucking is a family-owned transportation company with more than 70 years in business. We are seeking an experienced Drayage Operations Supervisor to oversee daily operations, manage dispatch and customer service personnel, and lead a fleet of approximately 100 company drivers and owner-operators.
The ideal candidate is a hands-on leader with extensive knowledge of Port of Charleston operations. This individual will build strong relationships with drivers, hold team members accountable, deliver excellent customer service, control operating costs, and take ownership of the operation’s overall performance.
Key Responsibilities
Driver Management and Retention
- Oversee approximately 100 company drivers and owner-operators.
- Build positive working relationships with drivers, address concerns, and promote driver retention.
- Establish accountability and enforce company policies and performance expectations.
- Assist with driver recruitment, onboarding, training, and ongoing development.
- Work with Safety to address driver performance, compliance, and additional training needs.
Dispatch and Daily Operations
- Supervise dispatchers and customer service representatives.
- Remain actively involved in daily operations and provide support when challenges arise.
- Monitor pickups, deliveries, and service performance to ensure customer commitments are met.
- Identify operational inefficiencies and implement practical improvements.
- Hold team members accountable for productivity, communication, and customer service.
Customer Relations and Account Management
- Serve as the primary point of contact for customer escalations and service-related issues.
- Work closely with major account managers to oversee key customer accounts.
- Maintain strong customer relationships and ensure service expectations are consistently met.
- Identify opportunities to expand existing accounts and develop new business relationships.
Cost Control and Equipment Management
- Monitor fuel purchases, repair expenses, and other operating costs.
- Identify and reduce unnecessary expenses without negatively affecting service.
- Coordinate with the maintenance department to schedule equipment repairs and minimize downtime.
- Balance operating efficiency, equipment availability, driver needs, and customer expectations.
Required Qualifications
- Previous trucking operations experience, specifically in container drayage and Port of Charleston operations, required.
- Strong knowledge of Charleston-area port terminals, container movements, and daily drayage operations.
- Experience managing dispatch personnel and a large fleet of drivers.
- Proven leadership, communication, and employee-management skills.
- Ability to control operating costs while maintaining high service standards.
- Experience managing major customer accounts and resolving customer escalations.
- Strong organizational, decision-making, and problem-solving abilities.
- Ability to work effectively in a fast-paced transportation environment.
What We’re Looking For
This is not a behind-the-desk management position. We are looking for someone who will be actively involved in daily operations, earn the respect of drivers, support the dispatch team, solve problems, and take ownership of results.
Candidates with established relationships in the Charleston drayage market—including strong relationships with drivers and customers—are especially encouraged to apply.
Our priorities include:
- Driver retention and recruitment
- On-time service performance
- Customer satisfaction
- Business growth
- Team accountability
- Cost control and operating efficiency
Port of Charleston container drayage experience is required.
If you are an experienced drayage operations leader who is ready to make an immediate impact, we encourage you to apply and learn more about joining BW Mitchum Trucking.
Salary based on experience
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $57,302 - $83,313