IT Service Desk Analyst

Who You’ll Work With

You will join one of our 45 offices in the US, be part of a committed team of over 1500 professionals, and work in teams and directly with our clients doing work that is shaping the world around us. You will be welcomed into a rapidly growing business and team and empowered to make an impact. You will be valued, cared for, and challenged on your path to becoming a world-class professional consultant and surrounded by leaders who are committed to creating an environment that enables you to realize your own success and fulfillment.

When you join Design Group as a Service Desk Analyst, you are joining a team that will challenge you and position you for growth. In this role, you will work with a team of industry experts to help the world’s leading companies solve their most difficult problems. You will partner with seasoned leaders, technical specialists, and subject matter experts to deliver the highest quality solutions to our clients with consistency and accuracy.

What You’ll Do

You'll work individually and in teams to support capital projects and implement solutions for our clients. Together, you will help our clients make critical changes to improve their performance and realize their most important goals.

• Provide PC hardware/software, PC peripherals, network, voice systems and business applications support for the 1500 global professionals of Barry-Wehmiller Design Group
• Diagnose client requests and determine the course of action for resolution or escalation
• Create and maintain user network accounts and login scripts
• Provide new user orientation
• Utilize KACE to support the service desk environment and lead KACE system management
• Identify IT automation and self-service options
• Provide clear, customer-focused communication
• Successfully execute multiple project responsibilities
• Make an impact day-to-day with your skills and expertise, strengthening that relationship with our clients and team
  
  
  

What You’ll Bring

• A minimum of 5 years of experience providing PC support in a corporate environment
• Knowledge of PC repairs and PC builds
• PC configuration/troubleshooting skills
• The ability to identify potential process improvement
• Strong communication, interpersonal, analytical, and organizational skills
• The ability to work with minimal supervision and successfully execute multiple project responsibilities
• Ability to go to the Roseville CA office as needed.
• A willingness to travel to support additional offices, and for training, seminars, forums, and conventions
• An associate’s or bachelor’s degree (preferred)
• CompTIA A Certification or a Microsoft MCP Certification (preferred)
• Training in Microsoft Office and Windows Operating Systems (preferred)
  
  
  

Our culture and commitment to our people is what sets us apart. We foster an environment of mutual respect, integrity, and unconditional interest in the individual and collective success of our professionals. Our model and entrepreneurial mindset offer a rewarding, challenging, and highly flexible path. As a Service Desk Analyst, you will build a meaningful and fulfilling career with the support of professional development resources and mentorships including our First Year Experience program, Individual Development Plans, and Career Path resources and tools. You will be surrounded by exceptional talent who will support your development as both a world-class engineer and a highly effective leader.