Front Desk Clerk

Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage various tasks in a fast-paced environment. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and provide information about hotel services and local attractions.
• Maintain accurate records of guest information and reservations.
• Assist with billing processes and resolve any discrepancies.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Utilize phone systems effectively to manage incoming calls and messages.
• Uphold high standards of guest relations, addressing any concerns promptly.

Skills

• Strong customer service skills with a focus on guest satisfaction.
• Experience in hospitality management or front desk operations is preferred.
• Knowledge of night audit procedures is a plus.
• Excellent communication skills, both verbal and written.
• Proficiency in phone etiquette and managing phone systems.
• Ability to work well under pressure while maintaining attention to detail.
• A positive attitude and willingness to assist guests in any way possible.

Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!

Pay: $16.00 - $16.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Ability to Commute:

• Helena, MT 59601 (Required)

Ability to Relocate:

• Helena, MT 59601: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $17