Boutique coordinator, Miami Design District

Role: Boutique coordinator, Miami Design District

Reporting to: Ops Manager

Pay Transparency: This position offers an hourly range of $28.00–$30.00. Final compensation will be determined by factors such as relevant experience, qualifications, job-related skills, and internal pay alignment.

Overview:

The Boutique Coordinator is pivotal in supporting our client experience team at Bulgari. This position is dedicated to assisting and facilitating various aspects of our sales operations, both on and off the sales floor, with a strong emphasis on supporting our team members. The ultimate goal is to contribute to the achievement of our ambitious objectives. The successful Boutique Coordinator will demonstrate close attention to detail, exceptional customer service skills, and outstanding communication abilities.

Who You Are:

• Versatile: Adaptable to change and consistently responsive to the evolving needs of the store.
• Driven to Learn and Grow: Passionate about continuous learning and professional development within the company.
• Efficient and Organized: Quickly grasp new concepts, excellent prioritization skills, and a commitment to maintaining a well-organized work environment.
• Customer-Oriented: Enjoys engaging with customers and consistently projects an energetic and positive demeanor.
• Strong Follow-Up & Follow-Through: Ensures all tasks are completed promptly and efficiently.
• Technologically Proficient: Possesses a basic understanding of computer systems and programs.

What You Will Bring:

• Store Support: Address daily store needs and develop a comprehensive understanding of Bulgari's operations, policies, procedures, history, collections, and inventory.
• Brand Presentation Assistance: Maintain the brand's high standards through a professional appearance, manner, and demeanor.
• Sales Support: Assist the sales team with various activities, including preparation, client entertainment, product presentation, and finalizing sales transactions.
• Inventory Management: Provide support during the selling ceremony and actively participate in quarterly inventory checks.
• Event Coordination: Help organize and host in-store activities such as Masterclasses, Trunk Shows, and other jewelry events.
• Customer Service Assistance: Assist with various customer service tasks, including managing repair follow-ups, handling phone inquiries, and ensuring the boutique maintains luxury standards in appearance.
• CRM Coordination:Lead all CRM efforts, facilitate gifts for clients, and execute seasonal campaigns and special events.
• Flexible Schedule: Maintain availability to work a flexible schedule, including weekends and some holidays, following business needs.

In this role, your primary focus will be supporting our sales team and enhancing the overall client experience. Your dedication to customer service and ability to efficiently manage various aspects of boutique operations will contribute significantly to the success of our store.