What are the responsibilities and job description for the Senior Deskside Support Technician – Philadelphia position at BVA Bear's IT Solutions?
Benefits:
- Health insurance
BVA Bears IT Solutions is seeking a Senior Deskside Support Technician for a full‑time position primarily supporting City of Philadelphia facilities onsite. Candidates must reside within a reasonable commuting distance of Philadelphia. Limited remote work may be available as appropriate. The standard workday is 8 hours, scheduled between 8:00 a.m. and 6:00 p.m. Eastern Time, Monday through Friday, excluding City holidays, with flexibility required to support City Council meetings, hearings, and transition activities.
Primary On-site Location
Philadelphia City Hall
1400 John F. Kennedy Boulevard
Philadelphia, PA 19107
The Senior Deskside Support Technician provides high touch, in person “white glove” IT support to Philadelphia City Council members and staff. This role serves as a core onsite presence responsible for workstation setup, troubleshooting, and end user support across City Hall and district offices, delivering responsive, professional service.
1400 John F. Kennedy Boulevard
Philadelphia, PA 19107
The Senior Deskside Support Technician provides high touch, in person “white glove” IT support to Philadelphia City Council members and staff. This role serves as a core onsite presence responsible for workstation setup, troubleshooting, and end user support across City Hall and district offices, delivering responsive, professional service.
This position requires strong hands on technical skills, excellent customer service, and experience supporting executive or public sector users in fast-paced environments.
Key Responsibilities:
- Provide onsite deskside support for desktops, laptops, printers, peripherals, and collaboration tools.
- Perform individualized workstation setup, configuration, upgrades, and data migration.
- Respond to, resolve, and document service requests using the City approved ticketing system.
- Support audiovisual and collaboration technology for City Council meetings and public hearings.
- Deliver end-user training and technology refresher sessions.
- Assist with Right-to-Know RTK data collection support activities as required.
- Execute transition in and transition out tasks under the direction of the Project / Operations Manager.
- Maintain accurate documentation of workstation builds, troubleshooting steps, and service resolutions.
Required Qualifications:
- Minimum 5–7 years of deskside or desktop support experience.
- Strong customer service skills and experience supporting executive or government users.
- Proficiency with Windows operating systems, Microsoft 365, and common collaboration tools.
Preferred Qualifications:
- Experience supporting municipal or legislative office environments.
- Audiovisual and meeting support experience.
U.S. Citizenship Requirement:
This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.
This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.
Equal Employment Opportunity:
BVA Bears IT Solutions is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic information, military/veteran status, or any other characteristic protected by law.
Flexible work from home options available.