HR Shared Services Specialist

Job Description/Responsibilities

HR Shared Services Specialist

As our team continues to grow, we are excited to add a new HR Shared Services Specialist to support our expanding HR Operations function and overall HR Service Delivery Model. This role plays a key part in managing critical team member lifecycle processes—including onboarding, orientation, internal mobility, relocation, offboarding, and compensation actions.  Working closely with HR Business Partners, Centers of Excellence, managers, vendors, and team members, this position ensures exceptional service delivery through timely support, efficient processing, and subject-matter expertise in all supported HR processes. The Specialist also serves as the first point of contact for HR-related questions, responding to incoming calls and cases related to a wide range of common HR processes.

Key Responsibilities

• Serve as the primary point of contact for team member inquiries regarding HR policies, payroll, benefits, and other HR matters. Provide responsive support using call and case management processes and technologies.

• Take ownership of inquiries to ensure accurate, prompt, and consistent resolution. Escalate or transition requests when needed, ensuring a warm handoff and exceptional customer experience.

• Manage essential lifecycle processes such as onboarding, job transfers, compensation changes, offboarding, and position management.

• Process HR transactions—including new hires, promotions, terminations, transfers, and other employment changes—in alignment with established procedures. Ensure accuracy and completeness of all data within HR systems.

• Partner with COEs to support team members with benefits enrollment and changes, payroll-related inquiries (paycheck discrepancies, tax withholding, direct deposit), and other HR programs. Collaborate with payroll to resolve processing errors and discrepancies.

• Maintain strict confidentiality and ensure compliance with federal, state, and local labor laws. Uphold data integrity and properly maintain records, documentation, and HR files.

• Identify and recommend process improvements to enhance workflow efficiency and overall service delivery.

Qualifications/Requirements

Must-Have Qualifications

• High school diploma or GED equivalent

• Minimum 2 years of relevant HR or HR Shared Services experience

• At least 2 years of transactional HR processing experience

• Strong time management and organizational skills with the ability to handle multiple priorities

• Exceptional attention to detail and accuracy

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and related office software

• Strong written and verbal communication skills, with the ability to engage effectively across all levels of the organization

Preferred Qualifications

• Bachelor’s degree

• Bilingual (English/Spanish)

Physical Requirements

• In-person attendance required - hybrid schedule based in our Carrollton, TX office

Placement within the salary range is calculated based upon years of directly relatable experience for the position.

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