Customer Support Specialist

In this position you will be responsible for representing RealTime Solutions, our loyalty rewards programs and manufacturer clients to foodservice operators. You will be working with cross functional teams, reference internal resources and generating data for our clients and programs.

We value the impact and connection that come from regular in-person collaboration. This position will be based out of our Becker, MN office. Travel expectations 5%. We are unable to offer work sponsorship for this role.

Who we are

:A Minnesota-based company, RealTime Solutions thrives on proactively addressing foodservice trends, pitfalls, and opportunities, always staying one step ahead. By seamlessly merging data intelligence with marketing finesse, we create campaigns and tactics that are not just reactive but rooted in insightful strategy. As a Buyers Edge Platform brand, our deep foodservice expertise and data-rich analytics set us apart, allowing us not only to identify growth opportunities for Fortune 500 food manufacturers, but also craft bold strategies and tactics that redefine their success in foodservice

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Your impac

• t:Represent our clients and programs in a positive and professional mann
• erCarry out operational day-to-day tasks for client programs, internal programs and projects by understanding customer goals and strategi
• esWork with internal resources to meet client objectives and deadlin
• esAccurately enter data, transaction processing and database updat
• esIncrease participation in our progra
• msInbound and outbound phone and email correspondence to educate foodservice operators about our services, tools and progra

ms
About y

• ou:Ability to meet deadlines, manage multiple projects, prioritize, and work independently and as part of a t
• eamAbility to multitask and change direction quickly to accommodate changing business ne
• edsDemonstrates good judgement and positive attit
• udeMust be resilient to customer reject
• ionAccurately enter data, transaction processing and database upda
• tesExcellent verbal and written communication ski
• llsFriendly, courteous and professional demeanor in person, on phone and via email with internal team and with clie
• ntsDedication to customer service principles and maintaining relationsh
• ipsMinimum of 2 plus years of customer service or order processing experience preferred but not requi
• redDemonstrated ability to spend 80% of time on phone-based communications, including customer and client calls, internal meetings, project calls, and cross-functional collaboration with BEP partn
• ersProficient with Microsoft Office 365, including Ex
• celPrevious experience in a CRM preferred but not requi
• redExperience in foodservice industry preferred but not requi

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Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking

for!
What's in this for

• you: Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company m
• atch.Grow with us. Enjoy strong training, development, and competitive
• pay.Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual requ