What are the responsibilities and job description for the Client Growth Specialist position at Buyers Edge Platform?
The Client Growth Specialist plays a critical role in driving customer engagement and revenue growth by re-engaging smaller accounts and unlocking additional value through our programs. This position focuses on educating customers on rebate opportunities, expanding their use of preferred distributors, and ensuring they maximize the financial and operational benefits available to them. Acting as a trusted advisor, the Client Growth Specialist leverages strong communication skills, program knowledge, and consultative outreach to strengthen relationships, increase participation, and contribute to the overall growth of the portfolio.
Who we are:
Source1 is the leading data and technology company specializing in hospitality procurement. As a Buyers Edge Platform brand, Source1 goes beyond conventional solutions, offering innovative procurement strategies, flexible supply chain management, and tailored strategic services. Our commitment to hospitality success is reflected in providing our members with exclusive access to nationally contracted pricing on essential everyday supplies and services, dedicated account management, and seamlessly integrated data and technology solutions. At Source1, our customized solutions are designed to not only add significant value but also unlock unparalleled savings potential for hospitality operators.
We value the impact and connection that come from regular in-person collaboration. While the ideal candidate can work from our New London, CT office or Lake Worth, Florida office, we are also accepting applications from remote candidates who are not located within a reasonable commuting distance.
We are unable to offer work sponsorship for this role.
Your impact:
Customer Engagement & Growth
What's in this for you:
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Who we are:
Source1 is the leading data and technology company specializing in hospitality procurement. As a Buyers Edge Platform brand, Source1 goes beyond conventional solutions, offering innovative procurement strategies, flexible supply chain management, and tailored strategic services. Our commitment to hospitality success is reflected in providing our members with exclusive access to nationally contracted pricing on essential everyday supplies and services, dedicated account management, and seamlessly integrated data and technology solutions. At Source1, our customized solutions are designed to not only add significant value but also unlock unparalleled savings potential for hospitality operators.
We value the impact and connection that come from regular in-person collaboration. While the ideal candidate can work from our New London, CT office or Lake Worth, Florida office, we are also accepting applications from remote candidates who are not located within a reasonable commuting distance.
We are unable to offer work sponsorship for this role.
Your impact:
Customer Engagement & Growth
- Proactively call and engage a large portfolio of smaller clients to increase their participation and rebate potential.
- Educate customers on program benefits, supplier options, and available rebates.
- Walk customers through portal features and resources to improve adoption and utilization.
- Track and report on customer engagement, growth opportunities, and participation metrics.
- Demonstrate strong knowledge of Source1’s supplier network and rebate programs.
- Provide guidance on optimizing purchasing decisions through contracted suppliers.
- Identify opportunities for upselling and cross-program participation.
- Maintain accurate records of customer interactions and progress in CRM.
- Consistently meet and exceed outreach and growth targets.
- Share insights with internal teams to support broader business strategies.
- Follow structured workflows to ensure high-quality customer touchpoints.
- Bachelor's Degree
- Minimum of 2 years of related experience
- Excellent phone and virtual communication skills
- Strong understanding of Source1’s supplier network and program benefits
- Proficiency in Salesforce and Microsoft Office Suite (Excel, Word, PowerPoint)
- Ability to explain complex information in a simple, customer-friendly way
- Strong organizational skills, attention to detail, and follow-up ability
- Self-motivated with a high level of initiative and ownership
What's in this for you:
- Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
- Grow with us. Enjoy strong training, development, and competitive pay.
- Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.