What are the responsibilities and job description for the IT Specialist position at Buyers Edge Platform, LLC?
Who are we?
Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power and partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. With a diverse portfolio of over a dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated.
Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $50 billion of aggregated spend volume. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry.
This hybrid position is based out of our Waltham, MA office. We are unable to offer work sponsorship for this role.
We are seeking an IT Specialist to serve as the primary person providing on-site support at our Waltham office. Additionally, you'll play a critical role in supporting our growing community of employees in other locations, helping to keep our teams connected and thriving!
Your impact:
- Providing on-site & remote technical support across the company
- Responding in a timely manner to service issues and requests & documenting resolutions
- Communicating with employees to gather information about IT issues and providing instruction for their resolution
- Provisioning computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Inventory management of IT Equipment - Repairing/replacing and shipping equipment as necessary
- Assisting on-site employees with setting up and conducting meetings that include remote participants
About you:
- 1-2 years' experience working in IT Support
- A strong understanding of Windows 11 and Microsoft 365
- Associates or Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
- Very strong communication and interpersonal skills
- A technical, logical thought process and a keen eye for detail
- Problem-solving skills, able to research solutions for unfamiliar problems
- Time management, an ability to stick to strict deadlines & prioritize solving the most urgent issues first
- Writing skills to create instructional documentation that can be shared with the team and other employees
- Not Required but a Bonus:
- mac OS experience
- experience with Audio/Visual equipment
What's in this for you?
Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life insurance plans! On top of this, we also offer a 401(k) plan with company match.
Invest in your success. We will provide you with a thorough training and development program and offer competitive compensation.
Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don't have to accrue time off in order to take it! We also have half-day Summer Fridays!
We welcome all.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
