What are the responsibilities and job description for the Front Desk Agent position at BUXTON HOTEL LLC?
The Buxton Hotel · Fort Collins, Colorado
Where Xtra Is Welcomed.
We're looking for the first friendly face our guests see each morning.
At The Buxton, the front desk isn't a checkpoint — it's the beginning of someone's day and,
often, the reason they remember their stay at all. If you're the kind of person who notices when
a coffee cup is empty, remembers a name after hearing it once, and genuinely likes making
strangers feel like family, keep reading. We think you'll fit right in.
A little about us
The Buxton is a 69-room boutique hotel in the heart of Fort Collins — reimagined, independent,
and just a little more than expected. We're named for Nina Belle Buxton, a grandmother who
always baked more cookies than anyone needed, because she never wanted a single person to
feel left out. That spirit is our whole thing. We call it the Xtra, and it shows up in every detail: the
Caldwell Bar's morning coffee, the all-season Atrium pool, the wellness room, the pet beds
waiting for four-legged guests. We provide a dynamic hospitality experience with familiar
comforts — a place where people from all over and around the corner come together.
Our voice is warm, witty, and refreshingly candid. Our hospitality is heartfelt. And our team takes
care of each other the same way we take care of our guests.
What you'll do
● Open the day right. Greet early risers, check out departing guests, and set the tone for
everyone who passes through the lobby before the sun's fully up.
● Handle the front desk essentials — check-ins, check-outs, reservations, phones, and
questions of every kind — with warmth and accuracy.
● Be the go-to. Know Fort Collins like a local. Recommend the best breakfast burrito, the
prettiest trail, the CSU shortcut. Point guests toward the Caldwell Bar's coffee bar (open
at 7am) and make sure no one starts their morning under-caffeinated.
● Anticipate. Notice the traveler who arrived exhausted, the couple celebrating something,
the guest who could use a pool towel before they even ask. Then do the Xtra thing.
● Solve the small stuff before it becomes big stuff, and know when to loop in a manager for
the rest.
● Keep the lobby feeling like home — tidy, welcoming, and ready for whoever walks in
next.
● Take care of your team. Leave good notes, share what you know, and make the next
shift's job easier than they expected.
Who you are
● Warm, genuine, and unflappable — even before your own coffee kicks in.
● A clear, kind communicator who listens first and responds thoughtfully.
● Detail-oriented and dependable. Mornings run on trust, and guests are counting on you.
● Comfortable with technology and quick to learn our booking and property systems.
● A team player who shows up with heart and looks out for the people around you.
● Previous hospitality, front desk, or customer service experience is a plus — but a
genuinely caring, capable person will always win over a résumé.
The schedule
We're primarily hiring for mornings, 6:00 AM to 2:00 PM — the quiet, golden part of the day
when the coffee's brewing and the first guests are stirring. We're open to more hours for the
right person, so if you're looking to build a fuller schedule, let's talk. Weekend and holiday
availability is a plus in hospitality.
Where Xtra Is Welcomed.
We're looking for the first friendly face our guests see each morning.
At The Buxton, the front desk isn't a checkpoint — it's the beginning of someone's day and,
often, the reason they remember their stay at all. If you're the kind of person who notices when
a coffee cup is empty, remembers a name after hearing it once, and genuinely likes making
strangers feel like family, keep reading. We think you'll fit right in.
A little about us
The Buxton is a 69-room boutique hotel in the heart of Fort Collins — reimagined, independent,
and just a little more than expected. We're named for Nina Belle Buxton, a grandmother who
always baked more cookies than anyone needed, because she never wanted a single person to
feel left out. That spirit is our whole thing. We call it the Xtra, and it shows up in every detail: the
Caldwell Bar's morning coffee, the all-season Atrium pool, the wellness room, the pet beds
waiting for four-legged guests. We provide a dynamic hospitality experience with familiar
comforts — a place where people from all over and around the corner come together.
Our voice is warm, witty, and refreshingly candid. Our hospitality is heartfelt. And our team takes
care of each other the same way we take care of our guests.
What you'll do
● Open the day right. Greet early risers, check out departing guests, and set the tone for
everyone who passes through the lobby before the sun's fully up.
● Handle the front desk essentials — check-ins, check-outs, reservations, phones, and
questions of every kind — with warmth and accuracy.
● Be the go-to. Know Fort Collins like a local. Recommend the best breakfast burrito, the
prettiest trail, the CSU shortcut. Point guests toward the Caldwell Bar's coffee bar (open
at 7am) and make sure no one starts their morning under-caffeinated.
● Anticipate. Notice the traveler who arrived exhausted, the couple celebrating something,
the guest who could use a pool towel before they even ask. Then do the Xtra thing.
● Solve the small stuff before it becomes big stuff, and know when to loop in a manager for
the rest.
● Keep the lobby feeling like home — tidy, welcoming, and ready for whoever walks in
next.
● Take care of your team. Leave good notes, share what you know, and make the next
shift's job easier than they expected.
Who you are
● Warm, genuine, and unflappable — even before your own coffee kicks in.
● A clear, kind communicator who listens first and responds thoughtfully.
● Detail-oriented and dependable. Mornings run on trust, and guests are counting on you.
● Comfortable with technology and quick to learn our booking and property systems.
● A team player who shows up with heart and looks out for the people around you.
● Previous hospitality, front desk, or customer service experience is a plus — but a
genuinely caring, capable person will always win over a résumé.
The schedule
We're primarily hiring for mornings, 6:00 AM to 2:00 PM — the quiet, golden part of the day
when the coffee's brewing and the first guests are stirring. We're open to more hours for the
right person, so if you're looking to build a fuller schedule, let's talk. Weekend and holiday
availability is a plus in hospitality.
Salary : $15 - $17